Adrian Hunter

• Managed Pars for all Thaw and Sell products.
• Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Managed inventory and reduced waste, resulting in cost savings for the bakery.
• Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
• Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
• Maintained and controlled inventory of baked goods.
• Managed all baking operations professionally and handled all problems confidently.
• Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
• Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
• Monitored inventory levels and identified opportunities for cost savings.
• Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
• Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.

• Oversaw daily operations of our phone team, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems for both Call Center and Stores.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Created and managed project plans, timelines and budgets.
• Devised and implemented processes and procedures to streamline operations.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Wrote associate schedules to best meet the needs of the business and to forecast.
• Provided in depth training seminars to store associates in the field regarding Customer Service, POS, Money Handling, Merchandising, Inventory Management etc..
• Ran Manager and RM training store at the Home Office providing in depth training to new Managers and Regional Managers.
• Provided Inventory Management Support during store Inventory Audits.

• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Completed all Interviewing, Hiring, and Onboarding of Team Members.
• Write associate schedules to adhere to forecast models.
• Manage daily performance during high volume and peak times to ensure service goals set forth by the business are being met.
• Handled all Sunglass Hut Corporate Store Complaints, and working with Regional Managers to address all customer concerns for stores in the Region.
• Organize delegation of tasks to ensure all tasks are worked in a timely manner and all know what they are to be working on.
• Meet with agents to discuss performance goals and discuss development plans to facilitate agent success and growth.
• Maintain and analyze performance records.
• Ensure adherence to company policies and commence disciplinary action if necessary.
• Address any concerns or issues and address appropriately.
• Work closely with Brand Partners, Training, and Customer Experience to ensure all agents have the most up to date, accurate, and efficient tools to assist all customer situations they encounter.
• Evaluate processes and look for ways to improve, simplify, or streamline to complete them.
• Evaluate, re-create, report, and test solutions to system issues.
  

• Oversaw the Omni Portal.
• Oversaw all Omni Services dashboards and processes (Buy Online Ship to Store, Buy Online Pickup in Store, Buy Online Return in Store, Same Day Delivery).
• Implemented and Launched Smart Shopper Ordering Systems in all stores nationwide.
• Acted as Liaison between stores and e-commerce teams to ensure that all orders were processed and issues that arose were handled.
• Traveled to stores around the country to train stores on how to use the Omni Portal.

• Led a team of location leaders to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Oversaw all training for locations.
• Managed transfer and deposits of all monies from locations to main safe after close each night.
• Regularly audited discount report and cash drawers for discrepancies.

Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.

• Monitored cash drawers in 3 registers to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping, and security.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
• Maintained strong customer relations and effective customer service standards.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Promoted from Lead Host/To-Go Coordinator to front end manager within a year, demonstrating rapid growth in leadership abilities and operational knowledge.
• Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
• Coached employees through day-to-day work and complex problems.
• Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Recorded financial transactions and performed account reconciliations.
• Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.
• Reviewed financial reports and trend forecasts.
• Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.