Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Adrian Inman

Irvine,California

Summary

An accomplished IT professional with over 8 years of experience creating innovative solutions to optimize systems and processes. Leverages technology to increase efficiency, cut costs, and align with business goals. Known for being a quick study and communicating complex technical information clearly and effectively. Skilled at recognizing and capitalizing on opportunities to apply technology to solve problems and enable business growth. Brings a track record of IT leadership driving digital transformation initiatives from planning to execution. A strategic thinker passionate about staying on the leading edge of technological advances to benefit the organization.

Overview

9
9
years of professional experience

Work History

Sr. IT Support Technician

Revance Theraputics, INC.
Irvine, CA
03.2023 - 03.2024
  • Maintained and managed cloud and enterprise systems, such as Azure Active Directory, On-Premises Active Directory, DNS, DHCP, Azure Environment Experience, Entra ID.
  • JamF Pro/Okta Administration (Managed All Macs/iPads, Unlocks, Self Service For Company Applications, Policies, Configuration Profiles, Test Environments, Mac Apps, Patch Management, .PKG Management.)
  • Troubleshoot, diagnose, and resolve system issues in a timely and efficient manner.
  • Maintain up-to-date documentation of all systems and their configurations.
  • Stay up-to-date on the latest cloud technologies and best practices.
  • Provide technical support and guidance to other IT staff.
  • Engineered long-term solutions across technology stacks (Microsoft Azure, 365, Exchange Online, and similar cloud platforms) and support with architecting new and existing technology platforms.
  • Tier II support of Single Sign On, Multi Factor Authentication, Office/Microsoft 365 systems, Cloud Conference Calling, OneDrive, Exchange Online, Sharepoint and MDM.
  • Provided software support, completed software installations and assisted users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
  • Administered user accounts in Microsoft 365/Azure/Active Directory (User Creation, Password Resets, List Exports/Imports, Groups Memberships, SMTP.)
  • Worked with ticketing systems (ServiceNow) to manage user requests and support.
  • Provided remote support to a variety of users nationwide using remote support tools over the phone.
  • Provided high touch, high value support to Executives and their support staff.
  • Supported conference rooms, meetings, and conference room equipment (Teams Meeting Rooms & Crestron preferred).
  • Assisted with the management & maintenance of the company’s computer systems & networks.
  • Created and maintained internal and external technical knowledge articles to streamline issue resolution and support a cross-functional team.
  • Adhere to, update, and create SOPs for day-to-day operations.
  • Responsible for managing onboarded user's laptop imaging using various MDM technologies (SCCM, Intune, JAMF, ABM)
  • AD account maintenance, network folder permissions, mailbox permissioning/maintenance.
  • Provide support for network printers and scanners and place support calls when necessary.
  • Druva InSync Users Administrator (Security Measures, Backups, Endpoints, Data Loss Prevention, Reports, Device Management.)
  • Zoom Administration / Zoom For Intune (Conference Room Management, User Management, Workspaces Management, Phone System Management, Delegation.)
  • Apple Business Manager (Auto-Enrollment for Devices.)
  • Microsoft Office/Word/Excel Proficient
  • Managed and deployed Azure VPN Client to meet the company security measures and compliance by adding extra layer of protection ensuring safeguard and secure data
  • WAP Support
  • Inventory Management
  • Microsoft Remote Desktop (For Environments.)
  • PaperCut Administration (Printer Management, User Management/Creation, Linking AD to PaperCut.)
  • Microsoft Defender and Crowdstrike Management. (Windows 10 Token ID Setups, Mac/Windows Support via Self Service, and Campaign Creations.)
  • Maintained Microsoft Licenses and Adobe Licenses.

Infrastructure Field Services

Astreya Partners at Google
Irvine, CA
12.2018 - 03.2023
  • Active Directory and Azure Support.
  • Google Suite Management.
  • ServiceNow Ticketing Management.
  • GUTS (Google Ticketing System) Management.
  • Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
  • Event Support - Perform Equipment Setups, Breakdowns and Troubleshoot issues.
  • Desk Side Support for all 2,000 users at Google Irvine, San Diego locations.
  • Setup of new printer, toner replacement and manage print queues.
  • Monitored network performance for potential issues such as virus attacks or unauthorized access attempts.
  • Ensuring user hardware is working properly.
  • Deploy laptop and desktop provisioning.
  • Ensured that SLAs and daily tickets are met including ticket updates.
  • Followed all policies and safety guidelines.
  • Installation of structured cabling to include pulling, terminating and installing Cat5e/6, video, RGB, HDMI, DVI and audio cables.
  • Contributed to large scale global projects as needed.
  • Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction.
  • Supporting Windows, Mac, Linux and iPhones/Androids in a corporate environment.
  • Completed preventive maintenance routines, documentation and procedures.
  • Broke down and evaluated user problems, with personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Add/Remove - RAM, Disk Drives, Motherboards, and Hard drives from hardware and servers in IDF room.
  • WAP Setups/Decommissioning.
  • Audits passed with high percentage rate.
  • Cameras, and Audio Visual Equipment racked.
  • Switches/Hubs Setups.
  • Interfaced with third-party companies to resolve concerns and request additional data.
  • Identified and established scope and parameters of business requirements to define outcome criteria and metrics.
  • Organized weekly team meetings to discuss departmental goals, objectives, challenges.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

IT Technician

Americor
Ladera Ranch, CA
11.2016 - 10.2018
  • Installing and configuring computer hardware, operating systems and applications.
  • Provisioning Linux, Windows and MAC.
  • Setting up hardware and installing and configure software and drivers
  • Maintaining and repairing technological equipment (e.g. routers) or peripheral devices
  • Installing well-functioning LAN/WAN and other networks and manage components (servers, IPS, DHCP, etc.)
  • Manage security options and software in computers and networks to maintain privacy and protection from attacks
  • Perform regular upgrades to ensure systems remain updated
  • Troubleshoot system failures or bugs and provide solutions to restore functionality
  • Arrange maintenance sessions to discover and mend inefficiencies
  • Keep records of repairs and fixes for future reference
  • Offer timely technical support and teach users how to utilize computers correctly.
  • Azure Active Directory.
  • Active Directory/On Prem
  • VOIP/PBX usage and knowledgeable.
  • Powershell and Terminal

Jr. IT Specialist

Web Tech
Ladera Ranch, CA
02.2015 - 10.2016
  • System installations and configurations for Windows based server and administers security on Windows platforms.
  • Understanding of centralized Windows management practices using Microsoft and 3rd Party tools such as Microsoft Deployment Toolkit (MDT)/Windows Deployment Services (WDS).
  • Support end users by exercising good judgment regarding urgency of their concerns or questions, using effective problem resolution, recognition, and research methods.
  • Troubleshoots "no connectivity" issues.
  • Document procedures, network, and system changes, and troubleshooting steps.
  • Setup of new printer, toner replacement and manage print queues.
  • Resolving logged errors in a timely manner.
  • Updating computer software, as well as upgrading hardware and systems.
  • Provided daily maintenance, documentation, troubleshooting and monitoring of communications; logs and tracks requests, maintaining history records and related issues documentation - identifying trends in systems, end-users and/or hardware.
  • Setup and Support New Users on network databases and systems.
  • Administers and maintains end-user accounts, permissions, and access rights for Windows based servers.
  • Responds, evaluates, and prioritizes requests for assistance from end-users experiencing connectivity issues and/or problems with network or servers.
  • Use of Active Directory in place.
  • Followed all company policies and procedures to deliver quality work.

Education

Bachelor of Science - Cyber Security

Western Governors University
Salt Lake City, UT
01-2025

Computer Science - Information Technology

Saddle Back College
2017

Skills

  • System Upgrades
  • Powershell IDE
  • VMWare
  • Azure Active Directory/On Prem
  • Environmental Compliance
  • System Troubleshooting
  • DNS, VoIP, LAN, WAN
  • Verbal and written communication
  • Conflict resolution
  • Network systems installation and monitoring
  • Analysis and critical thinking
  • Multitasking abilities
  • Excellent attention to detail
  • Hardware and software monitoring

Accomplishments

  • Google IT Support Professional Certificate May 2020 Google Comptia A+ May 2020.

Timeline

Sr. IT Support Technician

Revance Theraputics, INC.
03.2023 - 03.2024

Infrastructure Field Services

Astreya Partners at Google
12.2018 - 03.2023

IT Technician

Americor
11.2016 - 10.2018

Jr. IT Specialist

Web Tech
02.2015 - 10.2016

Bachelor of Science - Cyber Security

Western Governors University

Computer Science - Information Technology

Saddle Back College

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Adrian Inman