Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Adrian Inman

Adrian Inman

Irvine

Summary

Accomplished IT professional with over 8 years of experience. Proven track record in creating innovative solutions to optimize systems and processes. Expertise in leveraging technology to increase efficiency, cut costs, and align with business goals. Recognized for quickly grasping complex technical information and communicating it clearly and effectively. Excel in identifying and capitalizing on opportunities to apply technology in solving problems and driving business growth. Strong background in IT leadership, successfully leading digital transformation initiatives from planning to execution. Strategic thinker passionate about staying on the leading edge of technological advances to benefit the organization.

Overview

10
10
years of professional experience

Work History

Sr. IT EUS Engineer

Access Global Group at Weedmaps
06.2024 - Current
  • Developed cost estimates and project specifications for proposals.
  • Wrote, reviewed and edited technical KB Articles in Confluence.
  • Google Workspace Administration
  • IT Assets and Hardware Lifecycle Management.
  • Intune Management.
  • JamF Pro Management. (Prestaging Configuration, Configuration Profiles, and Patch Policies.)
  • Azure Active Directory and Active Directory.
  • Moveworks AI Knowledge and Development.
  • Atlassian Jira (Ticket Queue, Project Management.)
  • Microsoft 365 Management.
  • Okta and Auth0 Platform.
  • Apple Business Manager (Enrollments, Device Management.)
  • Zoom Administration and Management.
  • AWS VPN Support.
  • Automox Management.
  • 1Password Vault and User Management.
  • Application and Hardware support to all users across Irvine, Denver, and Texas.
  • GitHub Access Management.
  • Slack Administration.
  • Managed onboarding and offboarding of employees.
  • Provisioned new software and hardware for use, following established security policies.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Worked with users to determine areas of technology in need of improved usability.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Installed and configured network printers and other peripheral devices.
  • Researched and recommended new technologies and strategies for improving system performance.

Sr. IT Support Technician

Revance Theraputics, INC.
03.2023 - 03.2024
  • Maintained and managed cloud and enterprise systems, such as Azure Active Directory, On-Premises Active Directory, DNS, DHCP, Azure Environment Experience, Entra ID.
  • JamF Pro/Okta Administration (Managed All Macs/iPads, Unlocks, Self Service For Company Applications, Policies, Configuration Profiles, Test Environments, Mac Apps, Patch Management, .PKG Management.)
  • Troubleshoot, diagnose, and resolve system issues in a timely and efficient manner.
  • Maintain up-to-date documentation of all systems and their configurations.
  • Stay up-to-date on the latest cloud technologies and best practices.
  • Provide technical support and guidance to other IT staff.
  • Engineered long-term solutions across technology stacks (Microsoft Azure, 365, Exchange Online, and similar cloud platforms) and support with architecting new and existing technology platforms.
  • Tier II support of Single Sign On, Multi Factor Authentication, Office/Microsoft 365 systems, Cloud Conference Calling, OneDrive, Exchange Online, Sharepoint and MDM.
  • Provided software support, completed software installations and assisted users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
  • Administered user accounts in Microsoft 365/Azure/Active Directory (User Creation, Password Resets, List Exports/Imports, Groups Memberships, SMTP.)
  • Worked with ticketing systems (ServiceNow) to manage user requests and support.
  • Provided remote support to a variety of users nationwide using remote support tools over the phone.
  • Provided high touch, high value support to Executives and their support staff.
  • Supported conference rooms, meetings, and conference room equipment (Teams, Zoom Meeting Rooms & Crestron.)
  • Assisted with the management & maintenance of the company’s computer systems & networks.
  • Created and maintained internal and external technical knowledge articles to streamline issue resolution and support a cross-functional team.
  • Adhere to, update, and create SOPs for day-to-day operations.
  • Responsible for managing onboarded user's laptop imaging using various MDM technologies (SCCM, Intune, JAMF, ABM)
  • AD account maintenance, network folder permissions, mailbox permissioning/maintenance.
  • Provide support for network printers and scanners and place support calls when necessary.
  • Druva InSync Users Administrator (Security Measures, Backups, Endpoints, Data Loss Prevention, Reports, Device Management.)
  • Zoom Administration / Zoom For Intune (Conference Room Management, User Management, Workspaces Management, Phone System Management, Delegation.)
  • Microsoft Office/Word/Excel Proficient
  • Managed and deployed Azure VPN Client to meet the company security measures and compliance by adding extra layer of protection ensuring safeguard and secure data
  • WAP Support
  • Inventory Management
  • Microsoft Remote Desktop (For Environments.)
  • PaperCut Administration (Printer Management, User Management/Creation, Linking AD to PaperCut.)
  • Microsoft Defender and Crowdstrike Management. (Windows 10 Token ID Setups, Mac/Windows Support via Self Service, and Campaign Creations.)
  • Maintained Microsoft Licenses and Adobe Licenses.

Infrastructure Field Services

Astreya Partners at Google
12.2018 - 03.2023
  • Active Directory and Azure Support.
  • Google Suite Management.
  • ServiceNow Ticketing Management.
  • GUTS (Google Ticketing System) Management.
  • Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
  • Event Support - Perform Equipment Setups, Breakdowns and Troubleshoot issues.
  • Desk Side Support for all 2,000 users at Google Irvine, San Diego locations.
  • Setup of new printer, toner replacement and manage print queues.
  • Monitored network performance for potential issues such as virus attacks or unauthorized access attempts.
  • Ensuring user hardware is working properly.
  • Deploy laptop and desktop provisioning.
  • Ensured that SLAs and daily tickets are met including ticket updates.
  • Followed all policies and safety guidelines.
  • Installation of structured cabling to include pulling, terminating and installing Cat5e/6, video, RGB, HDMI, DVI and audio cables.
  • Contributed to large scale global projects as needed.
  • Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction.
  • Supporting Windows, Mac, Linux and iPhones/Androids in a corporate environment.
  • Completed preventive maintenance routines, documentation and procedures.
  • Broke down and evaluated user problems, with personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Add/Remove - RAM, Disk Drives, Motherboards, and Hard drives from hardware and servers in IDF room.
  • WAP Setups/Decommissioning.
  • Audits passed with high percentage rate.
  • Cameras, and Audio Visual Equipment racked.
  • Switches/Hubs Setups.
  • Interfaced with third-party companies to resolve concerns and request additional data.
  • Identified and established scope and parameters of business requirements to define outcome criteria and metrics.
  • Organized weekly team meetings to discuss departmental goals, objectives, challenges.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

IT Technician

Americor
11.2016 - 10.2018
  • Installing and configuring computer hardware, operating systems and applications.
  • Provisioning Linux, Windows and MAC.
  • Setting up hardware and installing and configure software and drivers.
  • Maintaining and repairing technological equipment (e.g. routers) or peripheral devices.
  • Installing well-functioning LAN/WAN and other networks and manage components (servers, IPS, DHCP, etc.)
  • Manage security options and software in computers and networks to maintain privacy and protection from attacks.
  • Perform regular upgrades to ensure systems remain updated.
  • Troubleshoot system failures or bugs and provide solutions to restore functionality.
  • Arrange maintenance sessions to discover and mend inefficiencies
  • Keep records of repairs and fixes for future reference.
  • Offer timely technical support and teach users how to utilize computers correctly.
  • Azure Active Directory.
  • Active Directory/On Prem.
  • VOIP/PBX usage and knowledgeable.
  • Powershell and Terminal.

Jr. IT Specialist

Web Tech
02.2015 - 10.2016
  • System installations and configurations for Windows based server and administers security on Windows platforms.
  • Understanding of centralized Windows management practices using Microsoft and 3rd Party tools such as Microsoft Deployment Toolkit (MDT)/Windows Deployment Services (WDS).
  • Support end users by exercising good judgment regarding urgency of their concerns or questions, using effective problem resolution, recognition, and research methods.
  • Troubleshoots "no connectivity" issues.
  • Document procedures, network, and system changes, and troubleshooting steps.
  • Setup of new printer, toner replacement and manage print queues.
  • Resolving logged errors in a timely manner.
  • Updating computer software, as well as upgrading hardware and systems.
  • Provided daily maintenance, documentation, troubleshooting and monitoring of communications; logs and tracks requests, maintaining history records and related issues documentation - identifying trends in systems, end-users and/or hardware.
  • Setup and Support New Users on network databases and systems.
  • Administers and maintains end-user accounts, permissions, and access rights for Windows based servers.
  • Responds, evaluates, and prioritizes requests for assistance from end-users experiencing connectivity issues and/or problems with network or servers.
  • Use of Active Directory in place.
  • Followed all company policies and procedures to deliver quality work.

Education

Bachelor of Science - Cyber Security

Western Governors University
02-2026

Computer Science - Information Technology

Saddle Back College
Mission Viejo, CA
2017

Skills

  • Environmental Compliance
  • System Troubleshooting
  • DNS, VoIP, LAN, WAN
  • Verbal and written communication
  • Conflict resolution
  • Analysis and critical thinking
  • Multitasking abilities
  • Excellent attention to detail
  • Hardware and software monitoring

Accomplishments

  • Google IT Support Professional Certificate May 2020
  • Comptia A+ May 2020

Timeline

Sr. IT EUS Engineer

Access Global Group at Weedmaps
06.2024 - Current

Sr. IT Support Technician

Revance Theraputics, INC.
03.2023 - 03.2024

Infrastructure Field Services

Astreya Partners at Google
12.2018 - 03.2023

IT Technician

Americor
11.2016 - 10.2018

Jr. IT Specialist

Web Tech
02.2015 - 10.2016

Computer Science - Information Technology

Saddle Back College

Bachelor of Science - Cyber Security

Western Governors University

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Adrian Inman