Adrian Jaime
Portland
Summary
Solutions-focused enterprise systems professional with 8+ years of experience supporting customer-facing platforms, billing systems, HRIS/LMS tools, and analytics in a highly regulated environment. Proven ability to translate complex business and regulatory requirements into system configurations, backend processing, and data-driven insights. Strong background in system configuration, batch processing, query-based data extraction, and cross-functional collaboration with IT, finance, and operations. Adept at supporting large-scale system changes, validating outcomes, and communicating technical concepts to non-technical stakeholders.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Senior Business Support Analyst
PacifiCorp Energy
Portland
07.2025 - Current
- Serve as a subject-matter expert for an enterprise customer service and billing platform supporting residential, commercial, and industrial customers
- Configure and maintain billing rate structures by mapping system components, defining pricing logic, and implementing regulatory-approved rate changes
- Implement new tax rules and jurisdictional charges through component mapping and structured data entry to ensure accurate billing across customer accounts
- Partner with IT teams to submit and validate batch data load requests supporting mass pricing, billing, and regulatory updates
- Review and validate post-processing results to confirm successful execution and identify discrepancies or system issues
- Build custom SAP BusinessObjects (BOBJ) queries to extract customer, billing, rate, and tax data for analysis, audits, and operational decision-making
- Act as a liaison between business stakeholders and technical teams to translate requirements into system configurations and backend processing logic
- Document configuration logic, dependencies, and system impacts to support audits, troubleshooting, and future enhancements
Learning & Development Analyst
PacifiCorp Energy
Portland
06.2024 - 07.2025
- Managed enterprise LMS platforms, reporting, and data integrity to support organization-wide training and compliance initiatives
- Built and maintained query-based reports to analyze training completion, adoption, and compliance across departments
- Partnered with stakeholders to define data requirements and deliver targeted datasets for leadership reporting and audits
- Delivered system walkthroughs, training sessions, and documentation to support user adoption and effective platform usage
- Served as a primary point of contact for system troubleshooting and data-related inquiries
HR Specialist
PacifiCorp Energy
Portland
11.2021 - 06.2024
- Administered and supported HRIS platforms, ensuring accurate data configuration, reporting, and compliance
- Built custom queries and reports to extract employee, organizational, and compliance data for audits and operational needs
- Collaborated with business and technical teams to translate HR requirements into system updates, configurations, and process improvements
- Supported data integrity initiatives by validating system records and resolving discrepancies
Customer Service Representative
PacifiCorp Energy
Portland
02.2019 - 11.2021
- Supported high-volume, customer-facing inquiries related to billing systems, rate plans, taxes, and account configurations
- Investigated and resolved complex customer issues by analyzing account data, system behavior, and transaction history
- Guided customers through digital tools and online platforms, improving adoption and issue resolution
- Developed strong communication and problem-solving skills through direct interaction with residential and commercial customers
Education
Calexico High School
Calexico, CASkills
- Solutions Engineering & Implementation Support
- Enterprise Systems & Platform Configuration
- Business & Systems Analysis
- Query-Based Data Extraction & Reporting
- Batch Processing & Backend Workflows
- Pricing, Rate & Tax Configuration
- Regulatory & Compliance-Driven System Changes
- Cross-Functional Collaboration (IT, Finance, Ops)
- Customer-Facing Technical Communication
- Requirements Gathering & Documentation
- Advanced Microsoft Excel (data analysis, validation)
- Strong written and verbal communication
- Technical documentation & enablement
- Bilingual
Technical Experience
Blue Zone CSS (Enterprise Customer Service & Billing System), SAP BusinessObjects (BOBJ) – Query & Reporting Hub, HRIS & Learning Management Systems (LMS), Query-based data extraction (customer, billing, rate, tax data), SQL-adjacent analytics (filters, joins, conditions, validation), Data validation and discrepancy analysis, Batch processing vs. real-time processing, Rule-based system configuration, Backend system updates and deployment validation, API fundamentals (REST concepts, data flows)
Timeline
Senior Business Support Analyst
PacifiCorp Energy
07.2025 - Current
Learning & Development Analyst
PacifiCorp Energy
06.2024 - 07.2025
HR Specialist
PacifiCorp Energy
11.2021 - 06.2024
Customer Service Representative
PacifiCorp Energy
02.2019 - 11.2021
Calexico High School