Adrian Javier Garcia
Travel Designer IV
Alice,TX
Summary
Seasoned travel and operations professional with 20+ years’ experience in luxury leisure travel, aviation, and operations. Expert at transforming complex logistics into seamless customer experiences. Proven leader in cross-functional collaboration and product education — led internal training on Chase Sapphire Reserve benefits and supported launch improvements. Currently advancing premium travel products with Chase Reserve Travel Design.
Motivated travel professional with extensive experience in designing customized travel experiences and providing exceptional customer service. Proven ability to coordinate travel logistics and resolve issues swiftly, ensuring seamless client experiences. Valued for strong team collaboration and adaptability in dynamic environments, with expertise in itinerary planning and client communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Travel Advisor IV, Reserve Travel Design
J.P. Morgan Chase / Frosch
06.2022 - Current
- Led the integration of Frosch leisure advisor tools into Chase Travel’s platform, significantly enhancing advisor capabilities and client experience.
- Designed bespoke luxury itineraries for Chase Sapphire clients, coordinating flights, accommodations, transfers, and curated experiences.
- Delivered actionable client insights that increased loyalty and optimized product offerings.
- Partnered closely with technology and product teams to identify and resolve advisor challenges, streamlining booking processes and improving efficiency.
Crew Scheduler / Flight Operations
American Airlines
01.2015 - 06.2022
- Managed 24/7 crew scheduling operations, ensuring full compliance with federal regulations and collective bargaining agreements.
- Enhanced operational efficiency by implementing process improvements that reduced scheduling errors and minimized disruptions.
- Communicated critical schedule changes clearly and promptly to hundreds of crew members weekly, maintaining high team engagement.
- Utilized advanced scheduling and reporting tools to optimize crew deployment, supporting safety standards and cost control initiatives.
Crew Scheduling Supervisor
United Airlines
11.2006 - 01.2015
- Oversaw daily flight crew assignments, ensuring compliance with federal regulations and union contracts while managing coverage gaps efficiently.
- Supervised and coached a team of unionized employees, ensuring adherence to company policies and labor agreements.
- Developed and implemented process improvements that increased scheduling accuracy and reduced overtime expenses by 10% annually.
- Collaborated with in-flight supervisors and operations teams to resolve scheduling conflicts and maintain optimal staffing levels.
Education
Bachelor of Business Administration - International Business Management
Texas A&M University
Kingsville, TX05.2004
Skills
- Hard Skills:
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Sabre, ClientBase, ORXe, Odysseus, Signature, Crew Management Systems, Data Reporting, Travel Tech Integration, Chase Ultimate Rewards & Sapphire Reserve Benefits (Expert-Level)
- Soft Skills:
- Interpersonal Communication, Cross-Functional Collaboration, Product Education & Training, Problem Solving, Strategic Thinking, Customer Experience Design
Accomplishments
- Spearheaded integration of Frosch leisure tools with Chase Travel systems, streamlining workflows and improving advisor efficiency.
- Led Reserve Travel Design team training on new Chase Sapphire Reserve benefits, collaborating with product and tech teams to enhance launch outcomes.
Certification
HR Transformation Certificate – Cornell University, Issued July 2025
Languages
Spanish
Advanced (C1)
Timeline
Travel Advisor IV, Reserve Travel Design
J.P. Morgan Chase / Frosch
06.2022 - Current
Crew Scheduler / Flight Operations
American Airlines
01.2015 - 06.2022
Crew Scheduling Supervisor
United Airlines
11.2006 - 01.2015
Bachelor of Business Administration - International Business Management
Texas A&M University
Areas of Expertise
- Product Roadmap Development
- System Migration & Integration
- Luxury & Leisure Travel
- Client Experience Strategy
- Cross-Functional Collaboration
- Travel Tech Platforms (Sabre, Client Base, ORXE, Odysseus, Signature)
- Regulatory Compliance & Contract Oversight
- Operations & Scheduling
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