Adrian Johnson
Charlotte,NC
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
2
2
Certification
Work History
SVP Program Manager/Issue Governance Support – Business Operations and Controls
Bank of America
09.2020 - Current
- Manage multiple projects pertaining to Operational Excellence, Single Process Inventory, Data Management and Audit Issue resolution to ensure continued business growth through improved process efficiencies, cost savings and risk reduction
- Managed process re-engineering projects to consolidate end-to-end process improvement in over 300 processes throughout 8 lines of business
- This consolidation effort reduced over 300 processes down to only 125 core processes that were critical to ongoing success of business operations
- Lead multiple Operational Excellence initiatives to ensure proper vetting, approvals and tracking were applied to Technology Funded and Non Technology Funded projects
- Built out frameworks and executed project plans to meet Enterprise deadlines
- Proactively influenced teammates and business leads to meet deliverables and reporting cadences
- Facilitated risk identification, escalation and mitigation to resolve potential issues before Enterprise deadlines
- Lead execution of process data lifecycles, mapping and guided process owners to align data lifecycles at activity, control and source documentation level.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Leveraged data and analytics to make informed decisions and drive business improvements
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Developed detailed plans based on broad guidance and direction
- Identified and communicated customer needs to supply chain capacity and quality teams
- Leveraged project management processes and tools to define and execute projects
- Developed and maintained logistics workflows, procedures and reports
SR Business Continuity Consultant – Program Management
Bank of America
05.2014 - 08.2020
- Lead strategic change within Third Party Testing organization by identifying risks and implementing solutions through cross line of business initiatives
- Developed strategic initiatives and governance frameworks to ensure process efficiency and sustainability across several organizations
- Managed escalation and risk reporting to track and monitor findings, issues and escalations
- Addressed escalations, issues, risks and collaborated with senior leaders and sponsors across each line of business to build out resolution plans, audit and issues management to ensure remediation and on time completion
- Managed planning, coordination and facilitation of testing for Third Parties who provide critical products and services to Bank of America
- Established governance framework of annual review process for applications supporting CAO organization
- Provided disaster reporting metrics and dashboards to senior leaders to help decision on business continuity response and recovery solutions
- Facilitated development of Business Impact Analysis documentation and Business Recovery Plan Reviews
- Coordinated administration changes to Business Recovery Plans and facilitated recovery plan consolidations
- Tested key controls and identified operational risk gaps within Corporate Workplace and Global Real Estate.
- Conducted assessments and counseled clients regarding controls, risks, process issues and productivity inefficiencies
VP, SR Business Control Specialist – Project and Risk Management
Bank of America
04.2011 - 05.2014
- Identified, assessed, remediated and managed risks in Banking Center, ATM, Claims and Fraud
- Managed remediation of Audit Issues, collaborated with business units and served as coordination point for regulatory related inquiries and responses
- Developed and implemented processes to manage regulatory inquiries and responses
- Aligned business goals with technology strategies and solutions to deliver on process improvements
- Implemented Risk assessments and identified risk ratings which helped categorize and gauge risk remediation efforts
- Developed and managed quality assurance and quality control metrics and dashboards.
- Collaborated with senior management to develop strategic initiatives and long term goals
TDM – Technology Delivery Manager/Project Management
Rose International/Bank of America
04.2010 - 03.2011
- Served as lead Project Manager for iC3 Sustainability Program, Location Code Solution, ATM Enhancements and Health Logic conversion
- Managed multiple initiatives within portfolio simultaneously while engaging virtual teams to assist in development and various coding implementations for automated solutions
- Facilitated/conducted Work Breakdown structures and routine touch points to ensure accountability and project scope was kept on track
- Implemented framework for estimating the sizing of File transfer process server required for migration efforts
- Managed end-to-end data migration efforts for Health Logic and Location Code Solution projects.
Education
Master of Science - Information Systems Management – Strategy and Governance
WALDEN UNIVERSITY
Minneapolis, MN05.2009
Bachelor of Science - Business Administration
MONTREAT COLLEGE
Black Mountain, NC05.2001
Three years of study - Electrical Engineering - Music
SOUTH CAROLINA STATE UNIVERSITY
Orangeburg, SCSkills
- Program/Project Management: Leadership, Planning, Interpersonal Skills, Communications, Conflict Management, Facilitation, Problem Solving, Decision Making, Risk/Issue Management, Financial Management, Reporting, Object-Oriented Systems Analysis and Design, Business Process Management, Agile business processes and Systems Architecture
- Staff Management, Training & Coaching
- Project Methodologies and Frameworks: Project Management (DAIC), Software Development Life Cycle (SDLC), Six Sigma, COBIT processes and related best practices, New Product Rollout (Waterfall and Agile)
- Productivity Tools: MS Office Suite (Excel, PowerPoint, Visio, Project, Access, One Note)
- Banking Application Proficiency: SharePoint, PCM, Nexus/Clarity, CIT, BICs, VRPM, VIPR, CPT, APPHQ, ARCHER/FRAME, ETSI, POP and ORCIT
- Policies and Procedures
- Financial Reporting
- Corporate Presentations
- Strategic Plans
- Process Improvements
- KPI Tracking
- Product Management
- Operations Management
- Revenue Generation
- Business Development
- Digital Transformation
- Project Management
- Contract Negotiation
- Strategic Leadership
- Corporate Communications
- Operational Excellence
- Performance Management
- Cross-functional Collaboration
- Supply Chain Management
- Marketing Expertise
- Global Operations
- Regulatory Compliance
- Budgeting and Forecasting
- Financial Acumen
- Change Management
- Process Improvement
- IT Management
- Innovation Management
- Organizational Development
- Risk Management
- Stakeholder Engagement
- Performance Improvement
- Procedure Implementation
- Strategic Planning
- Policy Development
- Expense Reporting
- Scheduling
- Business Administration
- Report Preparation
- Staff Management
- Business Planning
- Operational Management
- Program Management
- Operational Leadership
- Technical Support
- Schedule Management
- Revenue Growth
- Talent Recruitment
- Economic Analysis
- Portfolio Management
- Solution Innovation
- New Business Development
- Annual Planning
- Performance Benchmarking
- Stakeholder Management
- Profit and Loss Management
- Account Management
- Change and Growth Management
- Consulting
- Effective Communicator and Public Speaker
- MIssion and Vision
- Service Delivery Oversight
- Corporate Governance
- Sales Growth
- Employee Motivation and Performance
- Budget Planning
- Systems Organization
- Program Oversight
- Growth Planning
- Team Building
- Data Analysis
Certification
- Certified Project Management Professional - PMP
- Certified Business Continuity Professional - CBCP
- New Horizons Computer Learning Center – A+ IT Technician
- Completed Leadership Pipeline Program for Bofa
Timeline
SVP Program Manager/Issue Governance Support – Business Operations and Controls
Bank of America
09.2020 - Current
SR Business Continuity Consultant – Program Management
Bank of America
05.2014 - 08.2020
VP, SR Business Control Specialist – Project and Risk Management
Bank of America
04.2011 - 05.2014
TDM – Technology Delivery Manager/Project Management
Rose International/Bank of America
04.2010 - 03.2011
Master of Science - Information Systems Management – Strategy and Governance
WALDEN UNIVERSITY
Bachelor of Science - Business Administration
MONTREAT COLLEGE
Three years of study - Electrical Engineering - Music
SOUTH CAROLINA STATE UNIVERSITY
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