Adrian K. King
Pineview,GA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
City Clerk
Pineview City Hall
Pineview, Georgia
03.2025 - Current
- Managed city council meetings and prepared official minutes for public records.
- Coordinated municipal elections, ensuring compliance with state regulations and procedures.
- Processed public records requests and maintained accurate documentation systems.
- Assisting citizens with tax and water bill payments.
- Taking and returning calls.
Customer Service Collections Representative
GM Financial
Arlington, TX
12.2012 - 06.2024
- Explained legal terms associated with repayment agreements in an easy-to-understand manner.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Documented all customer interactions into the company database accurately.
Operations Specialist
CitiMortgage
Irving, Texas
12.2009 - 11.2012
- Resolve delinquent accounts by investigating, locating missing payments, modification through loss mitigation, escrow analysis, repayment plans, short sales, and closer
- Profoundly familiar with FHA, VA, FNMA, and FHLMC policies and procedures for loss mitigation workout options
- Maintaining accurate records of borrower contacts including typical account information verification
- Meet required criteria for call quality standards
Team Lead Parts Inspector
Stratosphere
Arlington, Texas
01.2011 - 01.2012
- Overseeing daily project
- Distribute projects to all team members
- Inspect parts
- Making sure time sheets turn in daily
Customer Service/Cashier (Part-Time)
AutoZone
Forest Hill, Texas
12.2006 - 06.2008
- Prevent store losses using awareness, attention to detail and integrity
- Assist customer with finding parts and/or ordering parts
- Processing inventory into system
- Delivery of parts to customer
Education
High School -
Trimble Tech High School
Fort Worth, Texas05.2000
Skills
- Online Collection System (OCS)
- Skip tracing
- Data entry proficient
- Delinquent account management
- Collections optimization
- Customer relationship building
- Payment plan implementation
Qualificationhighlights
- Handling a high volume of both outbound and inbound calls in call center environment
- Work with mortgage accounts from 1-120 days delinquency
- Strong work ethic with the ability to execute a variety of projects.
- Ability to succeed in a fast-paced environment that involves managing multiple tasks simultaneously
- Ability to prioritize, assign workflow, and meet deadlines
- Can work independently in a confidential role or as a cooperative team member.
- Self-motivated, with high-performance standards and strong emphasis on goals, deadlines and quality of work.
- Excellent creative and people-oriented communication and organizational skills.
Timeline
City Clerk
Pineview City Hall
03.2025 - Current
Customer Service Collections Representative
GM Financial
12.2012 - 06.2024
Team Lead Parts Inspector
Stratosphere
01.2011 - 01.2012
Operations Specialist
CitiMortgage
12.2009 - 11.2012
Customer Service/Cashier (Part-Time)
AutoZone
12.2006 - 06.2008
High School -
Trimble Tech High School