Adrian Knight
Fort Lauderdale,Florida
Summary
I am seeking a leadership position in a property management setting which will allow my knowledge and experience to be utilized for my potential career growth. My background includes over 15 years of customer service and property management experience, including but not limited to Class-A properties to distressed properties and HUD/LIHTC Housing.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Operations
Property Management Solutions
06.2023 - Current
- Streamlined operational processes to enhance property management efficiency.
- Developed and implemented training programs for staff on best practices and compliance.
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Analyzed performance metrics to identify areas for operational improvement.
- Collaborated with marketing to create targeted campaigns that drove customer engagement.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Managed property operations, ensuring compliance with regulations and tenant guidelines.
- Developed and implemented maintenance schedules to enhance property condition and tenant satisfaction.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Sr. Community Director
American Landmark Apartments
08.2022 - 06.2023
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Led strategic planning efforts to align community programs with organizational goals and objectives.
- Maintained thorough records of all community activities, enabling accurate reporting of key metrics to ownership.
- Managed a diverse team of professionals, fostering an inclusive and collaborative work environment.
- Served as a liaison between residents and upper management, addressing concerns promptly and effectively advocating on their behalf.
- Collaborated with other senior leaders in the organization to develop long-term strategic plans for community development.
- Evaluated market trends to inform pricing strategies, maximizing revenue potential while remaining competitive within the industry.
- Developed comprehensive annual budgets, optimizing resource allocation for maximum community impact.
Assistant Property Manager
American Landmark Apartments
01.2021 - 08.2022
- Managed tenant inquiries and resolved issues, enhancing resident satisfaction.
- Coordinated leasing activities, ensuring compliance with company policies and regulations.
- Conducted property inspections to maintain high standards of safety and aesthetics.
- Assisted in budget preparation, tracking expenses to support financial health of properties.
- Developed and maintained strong relationships with vendors and service providers for efficient operations.
- Facilitated communication between management and residents, fostering a positive community atmosphere.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Community Director
Hampshire Assets
10.2019 - 12.2020
- Monitored market trends to inform pricing strategies that maximized revenue potential without sacrificing resident satisfaction.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Developed and implemented unique and engaging activities for residents.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Trained newly hired personnel on best practices and essential knowledge required for their roles.
- Managed budgets for community programs, ensuring optimal allocation of resources for maximum impact.
Leasing Manager
Borger Management
04.2019 - 10.2019
- Managed leasing operations to ensure high occupancy rates and tenant satisfaction.
- Developed and implemented marketing strategies to attract prospective tenants effectively.
- Conducted property showings and guided potential tenants through application processes.
- Analyzed market trends to adjust rental pricing and enhance competitiveness.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Managed daily and weekly marketing and leasing plans.
Leasing and Marketing Manager
Lennar
11.2018 - 04.2019
- Developed and executed targeted marketing strategies to increase occupancy rates across multiple properties.
- Managed leasing operations, ensuring compliance with company policies and local regulations.
- Conducted market research to identify trends and competitive pricing strategies for rental units.
- Trained and mentored leasing staff to enhance customer service skills and sales techniques.
- Implemented innovative digital marketing campaigns, enhancing online presence and lead generation efforts.
- Implemented customer service training programs for leasing staff members, emphasizing the importance of attentive listening skills when addressing tenant inquiries or concerns.
- Conducted regular market analyses to remain informed about current trends affecting rental rates or tenant preferences, adjusting marketing strategies accordingly for optimal performance outcomes.
General Manager
Bozzuto Management Company
11.2015 - 08.2016
- Led operational strategy to enhance efficiency across multiple departments.
- Developed and implemented staff training programs to improve service quality.
- Oversaw budgeting and resource allocation for optimal financial performance.
- Established key performance indicators to monitor team productivity and effectiveness.
- Mentored junior managers, enhancing leadership skills within the organization.
- Managed day-to-day operations of properties, ensuring compliance with regulations and standards.
- Developed and implemented maintenance schedules to enhance property performance and tenant satisfaction.
- Established vendor relationships, negotiating contracts that reduced operational costs while maintaining quality services.
Floating Property Manager
Richman Property Services
12.2011 - 11.2015
- Oversaw daily operations, ensuring property maintenance and tenant satisfaction.
- Managed lease agreements, conducting negotiations and renewals effectively.
- Implemented cost-saving initiatives, optimizing budget allocations for property management.
- Led property inspections, identifying issues and coordinating timely repairs.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Education
No Degree - Business Administration And Management
Prince George's Community College
Upper Marlboro, MDHigh School Diploma -
Potomac High School
Oxon Hill Skills
- Customer service-focused
- Exceptional oral and written communication skills
- Excellent Interpersonal Skills
- Budget Preparation and Analysis Skills
- HUD Compliance Experience
- Effective Communication Skills
- Experience in Property Marketing & Advertising
- Experience in Year End Spectrum Compliance Reporting
- Proficient in financial &accounting issues
- Team Development Skills
- Affordable Housing- LIHTC Skills
- Posses " Can Do" Attitude
- Thorough Knowledge of
- Multi-Family Housing
- Superb Customer
- Service Relation Skills
- Lease Up- Experience
Accomplishments
Career Accomplishments
• Increased Net Operating Income (NOI) and property value through strategic marketing, contract negotiation, financial oversight, and proactive maintenance.
• Maximized property performance by strengthening landlord–tenant relations while implementing cost controls and revenue-driven management strategies.
• Drove sustained NOI growth through effective financial management, vendor negotiations, and proactive asset maintenance.
Certification
CAM Certification
Present
Lead and Abatement Certification
2023- Present
LEED Professional Certification
2019- Present
Fair Housing Training/Certification
2023- Present
LIHTC TAX. Credit Certification
2016- Present
Timeline
Director of Operations
Property Management Solutions
06.2023 - Current
Sr. Community Director
American Landmark Apartments
08.2022 - 06.2023
Assistant Property Manager
American Landmark Apartments
01.2021 - 08.2022
Community Director
Hampshire Assets
10.2019 - 12.2020
Leasing Manager
Borger Management
04.2019 - 10.2019
Leasing and Marketing Manager
Lennar
11.2018 - 04.2019
General Manager
Bozzuto Management Company
11.2015 - 08.2016
Floating Property Manager
Richman Property Services
12.2011 - 11.2015
No Degree - Business Administration And Management
Prince George's Community College
High School Diploma -
Potomac High School