ADRIAN LAMAR
Dawson,GA
Summary
Skilled Inbound Call Center Representative establishes professional and positive relationships with customers to address issues using company policies and practices. Demonstrated experience managing customer interactions professionally. Excellent influencing skills to communicate with credibility, tact, and diplomacy. Dependable and experienced in soliciting information and responding to member and client inquiries. Committed to providing support to communicate professionally in high call volume situations with minimal oversight. Commitment and understanding of equal opportunities in diverse and multicultural environments.
Overview
22
22
years of professional experience
Work History
Customer Care Representative Inbound/Outbound Call Center Representative
Nexrep
05.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- .Processed refunds, problem's solved for products troubleshooting sending out replacement.
Customer Service Representative Outbound/Inbound
Nexrep
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Inbound Call Center Representative
NexRep
03.2021 - 08.2021
- Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships
- Identified consumer needs, clarified information and researched issues to provide alternative solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers
- Forwarded calls to management if an outstanding issue required immediate resolution
- Monitored queues and email inboxes to respond to consumers via multiple media formats
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues
- Completed paperwork within established guidelines to document consumer requests
- Tracked programs and provided services to improve consumer retention
- Attended educational seminars and conferences to develop expertise and improve performance
- Displayed strong telephone etiquette, effectively handling difficult calls.
Cashier
Food Max
02.2003 - 06.2003
- Operated cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions, and offered product advice
- Worked closely with front-end staff to assist customers.
Cashier
Mcdonalds
10.2001 - 09.2002
- Operated cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belts to remove debris and maintain cleanliness
- Worked closely with front-end staff to assist customers
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Eagles Nest Christian Academy
City, FL04.2021
High School Diploma - undefined
Terrell High School
Dawson, GA04.2021
Skills
- Inbound and Outbound Calling
- Senior leadership support
- Materials transport
- System implementation
- High-energy attitude
- Cross-functional collaboration
Timeline
Customer Care Representative Inbound/Outbound Call Center Representative
Nexrep
05.2023 - Current
Customer Service Representative Outbound/Inbound
Nexrep
01.2023 - Current
Inbound Call Center Representative
NexRep
03.2021 - 08.2021
Cashier
Food Max
02.2003 - 06.2003
Cashier
Mcdonalds
10.2001 - 09.2002
High School Diploma -
Eagles Nest Christian Academy
High School Diploma - undefined
Terrell High School
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