Adrian Leach
Gadsden,AL
Summary
Adept at enhancing operational efficiency and team performance, my tenure at UPS showcased my ability to streamline package handling and improve safety protocols. Leveraging skills in heavy lifting and team collaboration, I consistently exceeded performance metrics, contributing to a significant reduction in package damage rates. My proactive approach and commitment to workplace safety underscore my capability to meet and surpass employer expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Package Handler
UPS
Attalla, AL
11.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.
- Loaded package containers onto forklifts and transported into packaging areas.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
Package Delivery Driver
FedEx Express
Gadsden, AL
01.2020 - 11.2022
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Lifted, lowered, and carried packages typically weighing Number pounds throughout regular course of delivery.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
- Fostered positive working relationships with regular customers.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
Owner/Operator
Bear Trap
Tuscaloosa, AL
08.2007 - 12.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Developed long-term strategic goals for the business based on market trends analysis.
- Prepared annual budgets with controls to prevent overages.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Developed comprehensive training programs for employees to enhance skills and improve productivity.
- Performed statistical analyses to gather data for operational and forecast
Education
Business
The University of Alabama
Tuscaloosa, ALCDL A - Truck Driving
Gadsden State Community College
Gadsden, ALSkills
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Packaging
- Adaptable to change
- Loading and unloading
- Stacking Packages
- Truck loading and unloading
- Packing boxes
- Workplace Cleanliness
- Sorting Packages
- Label Reading
- Fragile item handling
- Truck loading
- Package preparation
- Shipping and receiving
- Maintaining equipment
- Material stacking
- Freight Handling
- Shipment Tracking
- OSHA compliant
- Shipping Documentation
- Package pickup and delivery
- Hand Truck Operation
- Route logs
- Radio frequency equipment expertise
- Type equipment maintenance
- Willing to Learn
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Physical Strength and Stamina
- Lifting and sorting
- Material Handling
- Safety Precautions
- Labeling and boxing
- Warehouse Operations
- Warehouse environment safety
- Critical Thinking
- Decision-Making
- Inventory organization
- Warehouse Logistics
- Wrapping and boxing
- Relationship Building
- Stacking and Staging
- Damage Prevention
- Equipment Operation
- Data Entry
- Materials Handling Safety Training
Certification
CDL CLASS A
Timeline
Package Handler
UPS
11.2022 - Current
Package Delivery Driver
FedEx Express
01.2020 - 11.2022
Owner/Operator
Bear Trap
08.2007 - 12.2019
Business
The University of Alabama
CDL A - Truck Driving
Gadsden State Community College