Adrian Ledezma
San Ysidro,CA
Summary
Accomplished Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
10
10
years of professional experience
Work History
Store Manager
Puma
02.2024 - Current
- Responsible for ensuring the store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service as well as high standards of customer service.
- Responsible for recruitment, training, development and succession of high performing, results driven employees.
- Administer timely and accurate performance recognition and coaching conversations.
- Oversee loss prevention efforts, minimizing shrink and effectively training staff.
- Collaborate with upper management to develop strategic plans for store growth and expansion.
Assistant Store Manager
Puma
10.2021 - 02.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in new store openings and relocations throughout region.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Store Manager
Aeropostale
06.2015 - 10.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Met statistical quality selling expectations and achieved great customer service satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw merchandising and store setup.
- Communicated with employees effectively to develop career growth opportunities internally.
- Hired and trained more than 50 employees to increase overall effectiveness.
Skills
- Fluent in Spanish
- Sales expertise
- Customer experience
- Multitasking and organization
- Business acumen
Timeline
Store Manager
Puma
02.2024 - Current
Assistant Store Manager
Puma
10.2021 - 02.2024
Store Manager
Aeropostale
06.2015 - 10.2021
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