Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Adrian Leon

Dixon,CA

Summary

Resourceful Technology Support Specialist with a proven track record of high productivity and efficient task completion. Demonstrates expertise in troubleshooting, software installation, and network configuration, ensuring seamless support experiences. Known for strong communication and problem-solving skills, adept at addressing usability and security concerns while assisting users with computer systems, mobile devices, and peripheral equipment. Career aspirations include advancing to a leadership role within tech support to drive team performance and innovation.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Product Specialist

Nissan of Vacaville
Vacaville, CA
03.2023 - 09.2024
  • Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Maintained up-to-date database of sales contacts and customer information.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.

Internet Sales Consultant

Hyundai of Vallejo
Vallejo, CA
02.2022 - 03.2023
  • Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
  • Conducted research into competitive pricing models, products, services and promotions offered by other companies in the industry.
  • Provided technical support to customers with questions about website navigation, product selection and payment processing.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Worked closely with IT department on troubleshooting any technical issues related to the website or customer accounts.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.

Education

High School Diploma -

Dixon High School
Dixon, CA
06-2017

Skills

  • Sales support
  • High technical skills
  • Product lifecycle management
  • Product customization
  • Sales expertise
  • Mastery of data collection
  • Market analysis
  • Customer engagement
  • Hardware repair
  • Computer assembly
  • System diagnostics
  • Wireless networking
  • Network configuration
  • Software installation
  • Performance optimization
  • Client presentations
  • Client relations
  • Adaptive team player

Certification

  • Sales Liscence

Languages

Spanish
Native/ Bilingual

Timeline

Product Specialist

Nissan of Vacaville
03.2023 - 09.2024

Internet Sales Consultant

Hyundai of Vallejo
02.2022 - 03.2023

High School Diploma -

Dixon High School

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Adrian Leon