Adrian Leon
Dixon,CA
Summary
Proven expertise in products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Results-driven service advisor with expertise in customer service, complaint resolution, and effective communication. Known for accurate service estimates and strong attention to detail, ensuring customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Service Advisor
Big O Tires
Benicia, California
12.2025 - Current
- Assisted customers with tire selection and service inquiries.
- Scheduled appointments and managed service bay operations.
- Provided information on products, services, and promotions.
- Communicated effectively with team members to ensure smooth operations.
- Handled customer complaints and resolved issues promptly.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Advisor
Dixon Tire Pros
Dixon, California
09.2025 - 12.2025
- Supported technicians by preparing vehicles for service work.
- Handled customer complaints and resolved issues promptly.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Product Specialist
Nissan of Vacaville
Vacaville, California
03.2023 - 11.2024
- Assisted customers in selecting vehicles based on individual needs and preferences.
- Demonstrated vehicle features and technologies to enhance customer understanding.
- Collaborated with sales team to ensure seamless customer experience during transactions.
- Managed inventory by tracking vehicle availability and coordinating deliveries.
- Resolved customer inquiries and concerns to ensure satisfaction with products and services.
- Developed promotional materials highlighting key vehicle features for marketing purposes.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
Internet Sales Consultant
Hyundai of Vallejo
Vallejo, California
02.2022 - 03.2023
- Guided customers through online purchasing processes and product selections.
- Assisted in managing inventory levels for online product listings effectively.
- Maintained updated knowledge of product features and industry trends regularly.
- Worked closely with IT department on troubleshooting any technical issues related to the website or customer accounts.
- Provided technical support to customers with questions about website navigation, product selection and payment processing.
Education
High School Diploma -
Dixon High School
Dixon, CA06-2017
Skills
- Customer service
- Appointment scheduling
- Cost estimation
- Vehicle preparation
- Complaint resolution
- Parts ordering
- Technical support
- Work order interpretation
- Service estimates
- Customer consulting
- Product knowledge
- Inventory management
- Sales strategy
- Effective communication
- Attention to detail
- High technical skills
Languages
Spanish
Native/ Bilingual
Timeline
Service Advisor
Big O Tires
12.2025 - Current
Service Advisor
Dixon Tire Pros
09.2025 - 12.2025
Product Specialist
Nissan of Vacaville
03.2023 - 11.2024
Internet Sales Consultant
Hyundai of Vallejo
02.2022 - 03.2023
High School Diploma -
Dixon High School