Meticulous professional with expertise in analysis, documentation, and quality control, enhanced by exceptional interpersonal and customer service skills.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
AI Data Trainer
Confidential Employer
Austin
01.2024 - Current
Reviewed AI-generated content in technical, financial, and logical domains for accuracy and relevance.
Validated facts to ensure consistency and reliability across outputs.
Interpreted complex concepts to enhance accessibility for diverse audiences.
Managed sensitive data independently while adhering to tight deadlines.
Trained AI models using diverse datasets and annotated data for accuracy.
Conducted evaluations of model outputs to ensure alignment with project objectives.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Baker/Prep Cook
Hank's
Austin
03.2023 - 04.2024
Prepared and baked high-quality pastries and breads with precision and attention to detail.
Managed inventory, organized deliveries, and monitored stock levels for efficient kitchen operations.
Collaborated with team members to optimize production processes and enhance efficiency.
Operated industrial baking equipment according to established recipes while adhering to food safety guidelines.
Trained new bakers on safety practices and baking techniques to ensure consistent quality.
Maintained cleanliness of work areas, utensils, and equipment to meet health standards.
Measured, mixed, and prepared ingredients following company specifications for all products.
Accurately recorded daily production numbers to track output of each item produced.
Baker
The Beer Plant
Austin
10.2022 - 03.2023
Managed baking operations, producing diverse plant-based breads, pastries, and desserts.
Developed recipes, sourced ingredients, and ensured consistent quality and presentation.
Operated commercial ovens and mixers for uniform product quality.
Maintained cleanliness and organization in baking area, following food safety regulations.
Collaborated with team members to efficiently fulfill customer orders.
Monitored inventory and assisted in restocking supplies as necessary.
Prepared daily vegan artisan breads and pastries while adhering to specifications.
Recorded daily production numbers for accurate tracking of output.
Inventory Control Manager
Gravitron
Austin
01.2018 - 06.2022
Developed, tested, and implemented Standard Operating Procedures to enhance inventory management efficiency.
Led annual physical inventory audits and daily cycle counts to analyze variances and improve accuracy.
Managed materials tracking, reconciliations, and incoming shipments utilizing ERP systems for streamlined operations.
Generated reports on stock levels, turnover rates, and supplier performance to drive continuous improvement.
Maintained accurate and audit-ready inventory data while coordinating cycle counts and reconciling discrepancies.
Trained staff on best practices in inventory control and effective software utilization for operational excellence.
Oversaw receiving and shipping processes to ensure precise record-keeping throughout operations.
Evaluated existing software programs for inventory tracking, providing recommendations for enhancements.
Customer Service Representative
Austin’s Pizza Call Center
Austin
12.2016 - 10.2017
Troubleshot and resolved customer, store, and software issues using active listening and effective communication.
Managed high call volumes while maintaining professionalism and positive interactions.
Coordinated with store teams to address delivery concerns during peak hours.
Documented recurring issues and provided insights to enhance operational efficiency.
Educated customers about menu items and promotions while processing payments securely.
Trained new representatives on call center procedures to ensure compliance.
Resolved complex problems by collaborating with departments to meet customer needs.
Promoted high customer satisfaction by providing knowledgeable service and resolving complaints promptly.
Warehouse and Receiving Lead
Barnes & Noble
Austin
07.2010 - 10.2014
Maintained organized backstock system to support efficient inventory flow.
Oversaw receiving operations, verifying shipments and optimizing stock placement.
Engaged with customers on sales floor, offering assistance and tailored recommendations.
Collaborated with merchandising teams to design impactful displays and promotional layouts.
Trained new employees on receiving procedures and safety protocols.
Conducted regular audits to ensure accuracy of inventory records.
Managed stock organization to enhance accessibility and operational efficiency.
Supervised receiving staff, directing daily tasks and monitoring performance compliance.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TX
06-2010
Skills
Data validation and analysis
AI model training and evaluation
Technical writing and documentation
Project and inventory management
Process optimization and quality assurance
Effective communication and collaboration
Time management and attention to detail
Microsoft Office Suite proficiency
Professionalism and adaptability
Research and critical thinking skills
Recipe development and food safety compliance
Employee training and creative problem solving
Cleanliness standards and waste reduction
Baking techniques and dough handling
Inventory monitoring and reporting
Kitchen equipment operation and materials tracking