Adrian Lopez
Fresno,CA
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Sales Associate
Home Depot
12.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Handling daily store readiness checklist along with team focus and promotional displays to increase sales.
- Helped customers locate products and checked store system for merchandise at other sites. Responding to specific requests and offering advice on best approach to complete projects for the DIY (do it yourself) customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance. Throughout the shift updating and verifying accuracy of pricing and merchandise placement of displays.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about tools, accessories, and merchandise care.
- Team Coach for new employees in my department responsible for training and support to ensure company standards are maintained. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Global Customer Relations
Universal Soul Service, LLC
02.2010 - 10.2018
- Responded to customer requests for products, services, and details about upcoming events for both local and global Centers. Assisted with registrations through email or direct contact during scheduled hours via national 800# for US and Canada.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Logged call information and solutions provided into internal database. Provided details regarding previous attendance, services received and pending deadlines for attendees of local events.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions through company payment systems.
- Communicated with customers to assess and address individual needs, providing timely and quality support via Magento systems.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Art History
San Francisco State University
San Francisco, CASkills
- Customer Service
- Adapt to Diverse Groups
- Customer Order Fulfillment
- Verbal Communication
- Standard Operating Procedures
- Training Activities
- Team Management
- POS System Operations
- Teamwork and Collaboration
- Multitasking Strengths
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Home Depot
12.2019 - Current
Global Customer Relations
Universal Soul Service, LLC
02.2010 - 10.2018
Bachelor of Arts - Art History
San Francisco State University