Adrian Lopez
Laguna Hills,CA
Summary
Client-focused Account Manager with a strong track record in cultivating strategic relationships, driving revenue growth, and managing complex portfolios. Resourceful and adaptable in cross-functional collaboration, with customer experience in mind. Expertise with client engagement, problem resolution, with a commitment to supporting evolving business needs through reliable and flexible execution.
Overview
7
7
years of professional experience
Work History
Account Manager
LexisNexis Risk Solutions
03.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Sales Development Representative
LexisNexis Risk Solutions
03.2021 - 04.2022
- Research, prospect, and cold call prospects that Risk products and solutions can meet prospective customer needs
- Maintain relationships with National Account Managers, Field Account Managers, Account Managers, and Customer success Managers in the South Territories
- Conduct first appointments and demos with prospects with Account Executives and VSC support
- Leverage LexisNexis product and solution knowledge to build competitive and effective solution offerings for customers
- Cold calling experience in new business
National Sales Representative
Small Business Growth Alliance
08.2018 - 01.2019
- Fast paced call center
- Responsible for making over 200 phone calls per day and minimum of 4 hours call time
- Utilized product knowledge to generate hot leads for sales advisors.
- Demonstrated excellent phone skills
- Utilized time management to ensure daily goals were met
Skills
- Motivated, diplomatic, and personable
- Proficient in MBS, PowerBI, SalesForce, PCT, HighSpot, Fusion
- Flexible/Resourceful and able to work under pressure
- Strong phone skills and excellent time management skills
- Strong interpersonal and communicative skills with internal support
- Organized and detail oriented
- Established relationships with NAMs, FAMs, CSM, FSSR
- Member of Young Professionals ERG
- Participant in LNRS Mentorship Program
Timeline
Account Manager
LexisNexis Risk Solutions
03.2022 - Current
Sales Development Representative
LexisNexis Risk Solutions
03.2021 - 04.2022
National Sales Representative
Small Business Growth Alliance
08.2018 - 01.2019
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