ADRIAN LOPEZ
Miami,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I leveraged 5+ years of customer service expertise to address and resolve customer issues efficiently. I also enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (Remote)
Outlook Amusements
09.2022 - 12.2025
- Managed 80+ inbound calls and 10+ live chats daily while maintaining strong customer satisfaction metrics.
- Delivered consistent, high-quality support across phone, chat, and email channels.
- Generated over $300,000 in sales in 2025 through effective upselling and customer engagement.
- Conducted proactive outbound follow-ups to resolve issues and improve customer retention.
Valet Parking Attendant
Preferred Parking
07.2019 - 04.2022
- Provided luxury-level guest services at a high-end residential property (Palazzo Del Sol).
- Parked, retrieved, and maintained vehicles and golf carts with attention to detail and safety.
- Assisted guests with luggage, deliveries, and transportation coordination.
Valet Parking Attendant
LUXE Parking Management
09.2018 - 07.2019
- Parked and retrieved vehicles efficiently while maintaining accurate records in a fast-paced environment.
Car Sales Associate
Concept Auto
04.2018 - 09.2018
- Promoted vehicle inventory through social media marketing to increase dealership traffic.
- Assisted customers with credit applications and required documentation.
- Conducted needs-based consultations to match clients with suitable vehicles.
Administrative Assistant
Adelson Law Firm
01.2016 - 03.2018
- Drafted and prepared real estate closing documents with accuracy and confidentiality.
- Managed scanning, filing, and organization of legal records.
- Communicated with clients and utility companies regarding billing and account matters.
- Assisted with monthly inventory tracking and administrative reporting.
Education
High School Diploma - undefined
Hallandale High School
Skills
Customer service
Timeline
Customer Service Representative (Remote)
Outlook Amusements
09.2022 - 12.2025
Valet Parking Attendant
Preferred Parking
07.2019 - 04.2022
Valet Parking Attendant
LUXE Parking Management
09.2018 - 07.2019
Car Sales Associate
Concept Auto
04.2018 - 09.2018
Administrative Assistant
Adelson Law Firm
01.2016 - 03.2018
High School Diploma - undefined
Hallandale High School