Adrian Lowe
Fort Wayne,IN
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
3
3
years of professional experience
Work History
Showroom Associate
LoveSac
Fort Wayne, IN
02.2024 - Current
- Ensured compliance with safety regulations in the showroom environment.
- Processed orders, returns, and exchanges efficiently and accurately.
- Upheld high standards of cleanliness throughout the showroom area at all times.
- Answered incoming calls promptly and professionally addressed inquiries.
- Assisted customers in selecting merchandise based on their needs and preferences.
- Provided exceptional customer service by maintaining a friendly attitude while interacting with customers.
- Arranged product samples for customers to view and test.
- Provided product knowledge to customers to help them make informed decisions.
- Organized the showroom floor according to company standards.
- Performed daily opening and closing tasks such as setting up registers, stocking shelves.
- Utilized computer systems effectively to manage data related to sales transactions and inventory levels.
- Created displays to showcase products and attract customer attention.
- Greeted visitors warmly upon entry into the showroom space.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Described merchandise and explained use, operation and care.
Account Manager
Circle Logistics
Fort Wayne, IN
03.2022 - Current
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Ensured compliance with industry regulations when dealing with clients.
- Developed strategies to increase revenue from existing accounts.
- Conducted market research to identify potential customers.
- Provided training and guidance to new Account Managers.
- Generated leads through cold calling activities.
- Maintained accurate records of all customer interactions in the CRM system.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Utilized problem-solving skills when dealing with difficult customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed successful customer relationships to boost sales opportunities.
- Acted as main point of contact in matters relating to client concerns and needs.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Established strong relationships with decision-makers and influencers within client organizations.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
Circle Logistics
Fort Wayne, IN
01.2022 - 03.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
Personal Banker
STAR Financial Bank
Fort Wayne, IN
05.2021 - 11.2021
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Created strategic financial solutions to suit individualized client needs.
- Expanded client base through consistent product promotion and sales strategy.
- Promoted diverse array of financial products by continuously acquiring new industry knowledge.
- Developed highly productive teams to support branch operations and cultivate customer satisfaction.
- Processed invoices and checks and maintained daily cash logs and deposits.
- Processed a vast amount of transactions per day and handled money transfers, deposits and withdrawals.
- Improved decision-making by using current data on market conditions and individual financial situations.
- Profiled customers effectively to identify needs and match bank products.
- Supported current and prospective customers with personalized banking services.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Handled teller functions with high accuracy, including making deposits and withdrawals, collecting payments and processing cash orders.
- Evaluated customers' credit and financial information to control risk related to loans and other products offered by bank.
- Increased growth of branch deposit values by actively assisting with marketing, sales development and referral coordination.
- Assisted commercial lenders with loan servicing, cash management and customer concerns.
Education
High School Diploma -
Carroll High School
Fort Wayne, IN06-2017
Some College (No Degree) -
Ivy Tech Community College of Indiana
Fort Wayne, INSkills
- Data Analytics
- Lead Generation
- Account Management
- Account Servicing
- Client Relationship Management
- Project Management
- Business Development
- Revenue Generation
- Lead Development
- Account development
- Territory Management
- Customer Service
- Operations
- Customer Satisfaction
- Goal Setting
- Cold calling skills
- Client acquisition
- CRM Systems
- Persuasive Negotiations
- Employee Mentoring
- Expense Control
- Problem-Solving
References
References available upon request.
Timeline
Showroom Associate
LoveSac
02.2024 - Current
Account Manager
Circle Logistics
03.2022 - Current
Customer Service Representative
Circle Logistics
01.2022 - 03.2022
Personal Banker
STAR Financial Bank
05.2021 - 11.2021
High School Diploma -
Carroll High School
Some College (No Degree) -
Ivy Tech Community College of Indiana