ADRIAN MADRID
Phoenix,AZ
Summary
Skilled in logistics and customer relationship management, delivering timely service and managing inventory effectively. Experience in maintaining quality standards and organized operations, contributing to streamlined processes and enhanced customer experiences.
Overview
19
19
years of professional experience
Work History
Bunline Operator
Bimbo Bakeries USA
Phoenix, AZ
11.2025 - 08.2026
- Operate bunline production equipment while following safety and quality procedures
- Monitor production processes and maintain a clean, organized work area
Route Service Representative
Krispy Kreme
Phoenix, AZ
05.2025 - 03.2026
- Provide route service and customer support while servicing Krispy Kreme accounts
- Maintain professional customer relationships and ensure timely delivery and service
- Managed inventory levels to ensure product availability and freshness.
Delivery Driver
Complete Logistics Solutions, LLC
Phoenix, AZ
04.2020 - Current
- Delivered Amazon packages to customers, ensuring timely and accurate service to enhance customer satisfaction
Referral Coordinator
Banner University Medical Group - Women's Institute
Phoenix, AZ
09.2017 - 04.2020
- Process referrals from outside providers and schedule appointments
- Insurance verifications
- Handling monies
- Front desk check in / out
Appointment Setter
Student Resource USA
Phoenix, AZ
10.2015 - Current
- Set appointments for schools on presentations on loan forgiveness programs.
- Assist students in explaining the different loan forgiveness programs offered through the department of education.
Front Desk Agent
The Arizona Grand Resort & Spa
Phoenix, AZ
10.2013 - 12.2014
- Assist guest at check-in and check-out with exceptional customer service
- Provide information to guest and visitor inquires
- Empowered to solve guest's complaints on a regular basis
- Follow Arizona Grand Resorts operational policies and procedures
- Print cashiers report and verify balances, banks, and deposits accordingly
- Create reservations
- Handle guests billing challenges
- Enable leadership on accounting practices
- Assist with training new associates on operation systems, policies, and procedures
- Enhance revenue for the resort by upselling suites
- Assist in communication department
- Work and interact closely with all departments on property to exceed guest's expectations
- Run daily reports including supervisor responsibilities
Mortgage Loan Processor
JPMorgan Chase Bank
Tempe, AZ
06.2010 - 10.2012
- Gather information and take each file from pre-approval to closing.
- Input proper loan information into the system for processing.
- Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy.
- Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting.
- Review file documentation and make sure all items needed are requested.
- Order and coordinate loan documents.
- Meet crucial deadlines requested.
Sales Associate
TJMaxx
Chandler, AZ
06.2008 - 05.2010
- Greeting Customers
- Assisting customer's need for a particular product or the location of the merchandise in the store.
- Performing necessary and essential tasks depending on the area assigned.
- Cash Register
Team Member
Harkins Theatre
Gilbert, AZ
07.2007 - 04.2008
- Usher
- Concessionist
- Tickets
Education
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Certificate of Achievement -
CGCC
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Associates Degree - Criminal Justice
ITT Tech
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Diploma -
Basha High School
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Skills
- Equipment operation
- Production monitoring
- Inventory management
- Route planning
- Quality control
- Customer relationship management
Computer Skills
Bilingual in English / Spanish
Timeline
Bunline Operator
Bimbo Bakeries USA
11.2025 - 08.2026
Route Service Representative
Krispy Kreme
05.2025 - 03.2026
Delivery Driver
Complete Logistics Solutions, LLC
04.2020 - Current
Referral Coordinator
Banner University Medical Group - Women's Institute
09.2017 - 04.2020
Appointment Setter
Student Resource USA
10.2015 - Current
Front Desk Agent
The Arizona Grand Resort & Spa
10.2013 - 12.2014
Mortgage Loan Processor
JPMorgan Chase Bank
06.2010 - 10.2012
Sales Associate
TJMaxx
06.2008 - 05.2010
Team Member
Harkins Theatre
07.2007 - 04.2008
Certificate of Achievement -
CGCC
Associates Degree - Criminal Justice
ITT Tech
Diploma -
Basha High School