Adrian Mares
San Diego,CA
Summary
Dynamic Branch Manager at Linde with a proven track record in customer relationship management and strategic planning. Enhanced branch revenue through operational optimization and inspired team leadership. Recognized for exceptional customer service and compliance with regulations, driving loyalty and satisfaction while cultivating strong partnerships.
Overview
18
18
years of professional experience
Work History
Branch Manager
Linde
Appleton, Wisconsin
05.2017 - 10.2024
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established and built customer relationships through targeted outreach and initiatives.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Established strong working relationships with external partners such as vendors and suppliers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Identified opportunities for process improvement initiatives within the branch.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Supported outside sales force in servicing and obtaining new business.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Bartender
Hagemeister Park / Ned Kelly’s / The Sardine Can
Green Bay, Wisconsin
08.2014 - 10.2024
- Provided drink suggestions to customers based on their preferences.
- Balanced daily registers and generated sales reports for management.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Inside Sales Representative
Linde
Green Bay, Wisconsin
07.2013 - 05.2017
- Cultivated and strengthened customer relationships to drive revenue growth.
- Operated register, handled cash and processed credit card transactions.
- Followed up on pending orders and inquiries in a timely manner.
Inside Sales Representative
WestAir Gases & Equipment
El Cajon, California
05.2006 - 06.2013
- Cultivated and strengthened customer relationships to drive revenue growth.
- Operated register, handled cash and processed credit card transactions.
- Followed up on pending orders and inquiries in a timely manner.
Education
Some College (No Degree) - Business Administration
Imperial Valley College
Imperial, CASkills
- Customer relationship management
- Sales strategy development
- Branch operations management
- Financial reporting
- Market research
- Regulatory compliance
- Team leadership
- Strategic planning
- Effective communication
- Sales forecasting
- Project management
- In-depth research
- Willing to learn
- Multitasking
- Teamwork
Accomplishments
- OP Champion Award twice with Linde
Timeline
Branch Manager
Linde
05.2017 - 10.2024
Bartender
Hagemeister Park / Ned Kelly’s / The Sardine Can
08.2014 - 10.2024
Inside Sales Representative
Linde
07.2013 - 05.2017
Inside Sales Representative
WestAir Gases & Equipment
05.2006 - 06.2013
Some College (No Degree) - Business Administration
Imperial Valley College