Adrian Martinez
El Paso,TX
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server
Kona Grill
12.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Service Manager
Great American Steakhouse
10.2020 - 12.2022
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
- Maintained effective supply levels by monitoring and reordering liquor, beer, wine and cigars.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Store Associate
Walmart
04.2020 - 10.2020
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Server
Logans Roadhouse Grill
09.2017 - 03.2020
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
JM Hanks
El Paso, TX06.2015
Skills
- Safe Food Handling
- Food Delivery
- Beverage Preparation
- Hospitality Service Expertise
- Food Safety Understanding
- High-Volume Dining
Spanish
Fluent in both English and Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Kona Grill
12.2022 - Current
Service Manager
Great American Steakhouse
10.2020 - 12.2022
Store Associate
Walmart
04.2020 - 10.2020
Server
Logans Roadhouse Grill
09.2017 - 03.2020
High School Diploma -
JM Hanks