Adrian Martinez

Service Management Provider

• Identify areas for Service Management Improvement
• Technical Management Coordination
• Incident Response & Management
• Project Coordination
• Interviewing Technical Resources
• Expedited Client Service
• Security Operations Response
• Designated CEO/CIO Support
• Report security vulnerability and service management efforts to senior IT leadership

• Escalated Technical Support
• Team Leadership
• Team Building
• Documentation Coordination
• Onboarding
• SWAT Support
• Specialized Business Division Support

• Provided first-line technical support to end-users via phone, email, and chat
• Diagnosed and troubleshot hardware, software, network and educational issues
• Created and maintained detailed documentation of support procedures to improve the efficiency of the overall service desk
• Managed service requests and incidents using ITSM tools including Jira and Service Now
• Assisted in onboarding new employees with technical setup and training, enhancing overall productivity
• Collaborated with the IT team to identify and implement system improvements
• Provided support for users for company acquisitions
• Corporate Cellular Account Management (Verizon)
• Security Vulnerability Management
• Executive and C Level Suite Support
• Service Desk Establishment

• Outbound and inbound B2B sales
• Sell business credit solutions and data
• Uncover business needs and problems
• Assisting with business problem solving
• Educating businesses on business credit and credibility.

• Oversee function and operation of the business on a daily basis
• Hire staff
• Train staff
• Schedule interviews
• Interview applicants
• Work and communicate with management of other locations
• Ensure client satisfaction
• Strategize for business growth
• Enforce policies and regulations
• Manage sales
• Responsible for maintaining facilities health codes
• Create employee schedules
• Obtain and retain clients
• Adapt to competitive market
• Communicate corporate goals to employees
• Create and maintain positive work environment
• BTB networking.

• Opening and closing of facility
• Greet clients in a professional manner
• Selling of products and memberships
• Schedule initial fitness consultations
• Assist clients with issues or concerns
• Clean facility
• Provide shakes and smoothies for members
• Check and follow up with membership balances.

• Opening and closing of facility
• Greet clients in a professional manner
• Selling of supplements and memberships
• Assist clients with issues or concerns
• Clean facility
• Provide dietary supplement information and advice
• Product research.

• Opening and closing of facility
• Greet customers in a professional manner
• Assist customers in ordering
• Prepare food and drinks
• Responsible for shift revenue
• Cleaning duties.