Summary
Overview
Work History
Education
Skills
Timeline
Generic

ADRIAN MARTINEZ

Boerne,TX

Summary

I’m a leader with a passion for developing others and creating an environment where employees feel inspired to exceed results and cultivate meaningful relationships. I have leadership experience, and proven results in establishing operational structure through repeatable systems and processes that improve productivity and overall role mastery. I am a bilingual, fluent Spanish speaker, and I am passionate about promoting a positive work environment that leverages diversity as a means of strengthening team dynamics.

Overview

11
11
years of professional experience

Work History

Manufacturing Bilingual Recruiter - Temp Program

H-E-B
01.2021 - Current
  • Recruiting internal and external candidates through multiple sources like cold calls, referrals, reviewing resumes and applications.
  • Conduct pre-employment activities such as drug testing, background & reference checks.
  • Use systems for recruiting such as iCiMS and HireVue
  • Build relationships with Leaders to recruit the right talent based on knowledge, skills, abilities and values.
  • Educating to drive change, becoming a talent advisor to drive the future in MWT.


Cross Functional Team - Specialist

  • Responsible for new partner development, onboarding, and training
  • Improved partner productivity by developing a 'flow of day' plan outlining duties by area, time block, and success measure
  • Integrated MSR checks into the 'flow of day' process, improving overall product stock status
  • Extensive knowledge of all departments throughout the store with proper training


Internship - Store Operations Management.

  • Led our intern team's strategy to analyze and develop tactics focused on enhancing hospitality in CCO
  • Developed a leadership survey distributed across the region that resulted in 118 responses
  • Streamlined the customer survey submission process by developing a QR code system that increased weekly submissions by 30%
  • Increased business acumen on IPMs, Labor, and Projections in relation to CCO


Internship - Corporate -Space Planning Merchandising

  • Executed a project to minimize wall to wall markdown expenses, analyzing business decisions and data
  • Learned to analyze / implement category management processes and activities
  • Learned space planning plan-o-gram (POG) software


Food Service Representative - Deli

  • Trained on multiple positions, and commended by leadership for ability to adapt and perform successfully in different roles
  • Led a team-driven strategy to promote cheese boards in the holiday season that resulted in our store breaking sales records
  • Proactively managed inventory, recorded production, and reduced shrink

Billing Specialist

VRBO – EXPEDIA GROUP
01.2020 - 01.2021
  • Streamlined processes by developing an operating procedure that reduced time to process over 500 refunds related to cancellations caused by COVID
  • Demonstrated problem solving, independence, detail-orientation, and team partnership with various departments during high-volume COVID support
  • Consistently achieved and exceeded metrics, managed over 50 cases closed per day

Banquet Lead

TRULUCK’S SEAFOOD, STEAK & CRAB HOUSE
01.2015 - 01.2019
  • Lead server in charge of special events such as banquets, receptions, and parties ranging from 20-100 attendees
  • Developed popular menus and oversaw event coordination, including invoicing, billing, and room layout
  • Influenced 15% increase in revenue from one quarter to the next through a Prix Fixe Menu strategy, which improved efficiency and streamlined processes

Intern

WALT DISNEY WORLD PARKS & RESORTS
01.2014 - 01.2015
  • Selected as the student liaison between Disney & CIA
  • Tasked with recommending experience improvements aimed at better connecting intern program milestones against the school's learning objectives

Education

MBA, Master of Business Administration -

THE UNIVERSITY OF TEXAS
San Antonio, TX
12.2024

BBA - Food & Business Management, Advanced Wine, Beverage & Hospitality

THE CULINARY INSTITUTE OF AMERICA
Hyde Park, Napa, NY, CA
05.2019

AAS - Culinary Arts

THE CULINARY INSTITUTE OF AMERICA
San Antonio, TX
12.2017

Skills

  • Operational Leadership
  • Strategic Planning
  • Organizational Effectiveness
  • Project Coordination
  • Training & Development Process
  • Partnership Development
  • Quality Control
  • Conflict Resolution
  • Workforce Planning
  • Budgeting
  • Recruiting
  • Cost Reduction

Timeline

Manufacturing Bilingual Recruiter - Temp Program

H-E-B
01.2021 - Current

Billing Specialist

VRBO – EXPEDIA GROUP
01.2020 - 01.2021

Banquet Lead

TRULUCK’S SEAFOOD, STEAK & CRAB HOUSE
01.2015 - 01.2019

Intern

WALT DISNEY WORLD PARKS & RESORTS
01.2014 - 01.2015

MBA, Master of Business Administration -

THE UNIVERSITY OF TEXAS

BBA - Food & Business Management, Advanced Wine, Beverage & Hospitality

THE CULINARY INSTITUTE OF AMERICA

AAS - Culinary Arts

THE CULINARY INSTITUTE OF AMERICA
ADRIAN MARTINEZ