Adrian Martinez
Dallas
Summary
Detail-oriented coordinator with proven problem-solving skills and effective communication abilities. Expertise in maintaining military documentation and ensuring compliance. Skilled in facilitating collaboration to achieve project success.
Overview
15
15
years of professional experience
Work History
Principal Coordinator SCRA Military Servicing
Capital One
Plano
02.2020 - 12.2025
- Coordinated team meetings to ensure project alignment and communication.
- Developed project plans to track milestones and deliverables.
- Facilitated collaboration between departments to enhance workflow efficiency.
- Maintained military documentation for policies, procedures, and daily compliance requirements.
- Coordinated governmental audit requests.
- Researched and prepared reports required by management or governmental agencies.
Loan and Repossession Specialist
Capital One
Plano
01.2017 - 02.2020
- Managed vehicle recovery processes for delinquent accounts and repossession orders.
- Communicated with customers regarding account status and potential repossession actions.
- Maintained accurate records of repossession activities and associated documentation.
- Collaborated with internal teams to streamline the repossession workflow and improve efficiency.
- Assisted in resolving discrepancies between lenders and borrowers regarding payments and loan terms.
Senior Customer Advocate
Capital One
Plano
01.2013 - 01.2017
- Advocated for banking customer needs through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to enhance the customer experience journey.
- Resolved complex customer banking inquiries using company policies and resources effectively.
- Trained new team members on customer service protocols and best practices.
- Analyzed customer feedback to identify trends and improve service offerings.
Banking Operations Specialist
Capital One
Plano
01.2011 - 01.2013
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Education
BBA - Finance
Texas State University
San Marcos, Texas, TX05-1998
Skills
- Project management
- Military documentation
- Report preparation
- Cross-department collaboration
- Workflow optimization
- Customer relationship management
- Cross-departmental collaboration
- Compliance adherence
- Problem solving
- Business development
Affiliations
Volunteer- Dallas Bible Church- Food Bank Coordinator
Accomplishments
Capital One-Circle of Excellence- 2024-Exceeded business core competencies
Timeline
Principal Coordinator SCRA Military Servicing
Capital One
02.2020 - 12.2025
Loan and Repossession Specialist
Capital One
01.2017 - 02.2020
Senior Customer Advocate
Capital One
01.2013 - 01.2017
Banking Operations Specialist
Capital One
01.2011 - 01.2013
BBA - Finance
Texas State University