Adrian Martinez
The Annenberg Foundation Trust at Sunnylands
Bermuda Dunes Ca.,CA
2
Languages
1
Certification
7
years of professional experience
Detail-oriented Visitor Service Officer with proven skills in problem-solving, teamwork, and customer service. Committed to maintaining safety while enhancing guest experiences.
Work History
Visitor Service Officer
2 Years 10 Months- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Assisted in training new security personnel on protocols and procedures.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Provided excellent customer service while enforcing facility rules and regulations.
- Greeted guests professionally and courteously to cultivate a a welcoming atmosphere while making safety a a top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Security Field Training Officer
9 Months- Led training sessions to ensure compliance with safety standards and operational protocols.
- Developed and implemented training materials for new employees, enhancing onboarding efficiency.
- Streamlined training processes, resulting in increased retention rates among new hires.
- Collaborated with management to identify training needs aligned with organizational goals.
- Facilitated role-playing scenarios to enhance customer service skills among trainees.
- Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
- Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
- Conducted scenario-based exercises simulating real-world law enforcement situations, preparing trainees for the challenges they would face in the field.
- Ensured proper documentation of all training activities to maintain compliance with department guidelines and accreditation standards.
Security Officer
1 Year 7 Months- Implemented safety measures that improved overall site security effectiveness.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidents.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Prep Cook
6 Months- Prepared high-quality food items according to established recipes and standards.
- Collaborated with kitchen staff to ensure efficient meal service during peak hours.
- Maintained cleanliness and organization of food prep areas, adhering to safety guidelines.
- Assisted in inventory management by tracking ingredient supplies and notifying supervisors of shortages.
- Trained new team members on food preparation techniques and kitchen safety protocols.
- Implemented quality control measures, ensuring consistency in taste and presentation of dishes.
- Streamlined food preparation processes, enhancing overall kitchen efficiency and productivity.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Education
High School Diploma
Skills
Customer service
Problem-solving
Attention to detail
Organizational skills
Time management
Multitasking skills
Dependability
Flexibility
Teamwork and collaboration
Decision-making
Critical thinking
Calm under pressure
Active listening
Computer skills
Professional demeanor
Accomplishments
Successful implemented verbal judo to security shift, lead shift to improvement in positive customer service reviews. Previously a certified CPR and First Aid Instructor.
Certification
First Aid & CPR Certified
Guard Card Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Visitor Service Officer
The Annenberg Foundation Trust at Sunnylands
10.2023 - CurrentRead More
Security Field Training Officer
Agua Caliente Casino
12.2022 - 09.2023Read More
Security Officer
Agua Caliente Casino
05.2021 - 12.2022Read More
Prep Cook
Popeye's Restaurants
11.2019 - 05.2020Read More
Amistad High School
High School Diploma
Read More