Adrian Mauri
Hialeah,FL
Summary
Follow directions well and like to assist others in any way possible. I know how to use computers and work with MS Office. I have basic tech skills with Microsoft Windows and some networking abilities. Hardworking and reliable with strong abilities in Customer Service. Highly organized, proactive and punctual with team-oriented mentality.
Overview
3
3
years of professional experience
Work History
Back of House Team Member
Chick-Fil-A Restaurant
Miramar, FL
05.2023 - Current
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Ensured compliance with health and safety regulations within the kitchen environment.
- Monitored stock levels and communicated when ordering was required.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Disposed of rubbish in accordance with company policies.
- Organized storage space for food items to ensure efficient retrieval during busy times.
- Transported prepared meals from the kitchen to dining areas for service.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Adhered strictly to hygiene protocols when handling food items or preparing meals.
- Performed additional duties as requested by management team members.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Substituted for or assisted other cooks during emergencies or rush periods.
- Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
- Supported chefs in food production, ensuring that all dishes were cooked to customer satisfaction.
- Segregated and removed trash and garbage to place in designated containers.
- Packed food, dishes, utensils and accessories for transportation from catering or food preparation establishments to locations designated by customers.
- Operated manual or electric appliances to clean, peel, slice and trim foods.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Removed trash and cleaned kitchen garbage containers.
- Cleaned and sanitized utensils, dishes or silverware.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Observed food safety and sanitation protocols to reduce germ spread.
Concession /Theater Usher
CMX Cinemas
Miami, FL
06.2021 - 11.2022
- Greeted patrons and provided them with theater information.
- Assisted in seating patrons according to their ticket numbers.
- Checked tickets for accuracy and directed customers to their seats.
- Monitored the theater to ensure a quiet environment during performances.
- Explained emergency procedures and responded to customer questions or concerns.
- Provided assistance to late arriving guests.
- Collected tickets at the door, scanned barcodes, and checked IDs as needed.
- Managed cash transactions from concession stand sales.
- Restocked concession items such as popcorn, candy, and beverages.
- Cleaned up spilled drinks or snacks throughout the theater area.
- Maintained an orderly lobby by straightening chairs and collecting trash.
- Ensured all exits were clear of obstructions before each performance began.
- Inspected restrooms periodically throughout shifts to check cleanliness levels.
- Provided directions to nearby restaurants and attractions upon request.
- Assisted disabled patrons with entering and exiting the theater building safely.
- Communicated effectively with other staff members regarding customer service issues.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Complied with health and sanitation practices and procedures.
- Determined authenticity and applicability of presented tickets.
- Processed admission payments and provided tickets.
- Greeted and assisted customers to foster positive experiences.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Assisted patrons with handicaps to appropriate seating.
- Maintained positive working relationship with fellow staff and management.
- Recognized security risks to properly handle situations.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06-2023
Associate of Arts - Information Technology
Miami Dade College
Miami, FLA+Certification -
CBT Campus
Tarpon Springs, FLSkills
- Workstation setup
- Customer Service
- Customer Engagement
- Standards Compliance
- Decision-Making
- Payment Processing
- Interpersonal Communication
- Professional Demeanor
Languages
Spanish
Limited
Affiliations
- Played 4 years of Varsity Football on a Championship team.
- Captain of the Varsity Track and Field team.
- Blue Belt in Taekwondo
- I participated in the youth group at Saint Benedict Catholic Church. I have been to events where I
have led groups involving the youth. - I am also involved with the Youth Encounters Movement with the Archdiocese of Miami
Accomplishments
- Founded my own E-Sports team called F5 Gaming which got affiliated on Twitch
- Currently have a YouTube channel
References
References available upon request.
Timeline
Back of House Team Member
Chick-Fil-A Restaurant
05.2023 - Current
Concession /Theater Usher
CMX Cinemas
06.2021 - 11.2022
High School Diploma -
Barbara Goleman Senior High School
Associate of Arts - Information Technology
Miami Dade College
A+Certification -
CBT Campus