ADRIAN MCMANUS
Elk Grove,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Front Desk Associate
Laguna Creek Sports Club
10.2022 - Current
- Greeting and welcoming members and guests as they enter club
- Providing excellent customer service by answering inquiries and addressing member concerns
- Assisting with membership sign-ups, cancellations, and renewals
- Managing and maintaining front desk area, including keeping it clean and organized
- Answering phone calls and directing them appropriate department or staff member
- Scheduling appointments for personal trainers, group fitness classes, and other club services
- Processing payments for memberships, services, and retail products
- Providing information about club facilities, programs, and services to members and potential customers
- Assisting with administrative tasks such as data entry, filing, and record-keeping
- Monitoring access to club by checking member IDs and ensuring only authorized individuals enter
- Handling member complaints or issues and escalating them to management if necessary
- Assisting with basic maintenance tasks, such as restocking supplies and ensuring equipment is in working order
- Collaborating with other staff members to ensure smooth operation of club
- Following club policies and procedures to ensure safety and security of members and staff
- Staying updated on club promotions, events, and policies to provide accurate information to members
Customer Service Manager
Gran Nora
01.2014 - 01.2023
- Compiled, interpreted, and verified crucial financial data, both actual and projected
- Addressed ways to improve internal control processes and accounting procedures
- Produced and implemented marketing plans aligned with consumer trends to foster company growth
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements
- Assisted upper management with special global projects
- Improved customer satisfaction ratings by employing conflict resolution techniques
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Troubleshot shortages and overages to support quality control efforts
- Documented customer correspondence in CRM to track requests, problems and solutions.
Education
Associate of Arts - Business Administration And Management
West Valley College
Saratoga, CASkills
- Sales Support Regulatory Compliance Creative and Innovative Relationship Building
- Employee Training Oversight Quality Assurance
- Process Improvement
- Business Relationship Management Interviewing and Hiring
- Work Planning Proactive and Focused
- Prioritizing and Planning Willing to Learn Customer Service
- Problem Anticipation and Resolution Adaptable to Changing Conditions Service Oriented
- Team Building Leadership Sound Judgment
- Technical Support
- Service Quality
- Lobby Maintenance
- Reservation Software
- Centrex Phones
- Guest Satisfaction
- Credit card handling
Timeline
Front Desk Associate
Laguna Creek Sports Club
10.2022 - Current
Customer Service Manager
Gran Nora
01.2014 - 01.2023
Associate of Arts - Business Administration And Management
West Valley College
Similar Profiles
Adam GunningAdam Gunning
Maintenance Crew Member at Laguna Creek Sports Club, Carol WedelMaintenance Crew Member at Laguna Creek Sports Club, Carol Wedel
Andrew HutchinsonAndrew Hutchinson
Greenskeeper at Kemper Sports Management- Forest Creek Golf ClubGreenskeeper at Kemper Sports Management- Forest Creek Golf Club
Caleb KennedyCaleb Kennedy
Special Needs Assistant at Laguna Creek HighschoolSpecial Needs Assistant at Laguna Creek Highschool
Jazmyn FerrinJazmyn Ferrin
Cashier at Extra MileCashier at Extra Mile
Vicky PhanVicky Phan
High School Teacher assistant at Mrs. Williams and Mrs. RobareHigh School Teacher assistant at Mrs. Williams and Mrs. Robare