Versatile technician with a focus on troubleshooting and equipment repair. Known for attention to detail and effective communication, supporting team initiatives and ensuring operational excellence.
Overview
12
12
years of professional experience
Work History
Technician, General Facilities Maintainance
Walmart
Mt. Pleasant
06.2025 - Current
Operated diagnostic equipment to troubleshoot technical issues effectively.
Assisted in maintaining inventory of tools and supplies for seamless operations.
Followed safety protocols to ensure a secure working environment.
Collaborated with team members to complete routine maintenance tasks efficiently.
Documented repair procedures and service records for future reference.
Provided support during equipment installations and setup processes.
Conducted quality checks on completed repairs to guarantee functionality.
Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Maintained records of repairs, calibrations, and tests performed on equipment.
Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Asset Protection Operations Coach
Walmart
Mt. Pleasant
07.2022 - 06.2025
Trained associates on operational processes and best practices.
Improved workflow efficiency through process analysis and recommendations.
Facilitated team meetings to discuss operational goals and challenges.
Monitored inventory levels to ensure stock availability and accuracy.
Collaborated with management to identify areas for operational improvement.
Assisted in developing standard operating procedures for various tasks.
Provided feedback to associates to enhance performance and engagement.
Implemented new policies, procedures, and technology as required by company objectives.
Created reports for management regarding operational performance.
Resolved conflicts between team members or customers in a professional manner.
Conducted performance reviews and provided feedback to staff.
Maintained up-to-date knowledge of industry standards and regulations related to operations.
Collaborated with other departments to ensure seamless workflow.
Participated in and attended meetings or seminars to obtain information for use in training programs.
Operations Manager
Blue Beacon International
Salina
08.2013 - 07.2022
Developed training materials for new hires to ensure consistent operational standards.
Oversaw scheduling and resource allocation to meet project deadlines effectively.
Facilitated team meetings to discuss challenges and strategize operational enhancements.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Managed scheduling, training and inventory control.
Analyzed data from daily reports to identify trends in production performance metrics.
Improved morale and management communication by creating employee recognition and rewards practices.
Presented performance and productivity reports to supervisors.
Oversaw financial management, budget management, accounting and payroll activities.
Measured and reviewed performance via KPIs and metrics.
Mitigated business risks by working closely with staff members and assessing performance.