Adrian Mendiola
El Paso,Texas
Summary
Interested in exploring the potential for a career oriented position with a growth-oriented agency or company offering opportunity for advancement and professional development. Excellent organizational skills, excellent interpersonal and communication skills. Bi-lingual (Spanish-English) Interested in a starting a career with challenges, upward mobility, increased job responsibilities based on task achievements. OBJECTIVE: _____________________________________________________________________________________________________________ To explore the potential to obtain a position with a career growth-oriented company offering opportunity for advancement and professional development. PERSONAL ___________________________________________________________________________________________________ Leadsman Quality Control Conventional Concrete Precast/Prestress Concrete Batch Plant Operator PROFESSIONAL STRENGTHS: ___________________________________________________________________________________________________ Excellent oral and written communication skills. Deep knowledge of Record Keeping. Good leadership skills. Positive attitude. Good organizational skills. Knowledge about day- to- day activities. Ability to handle multiple tasks. Capacity to work under pressure. Decision maker Focused Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities. Data-driven supervisor with strong background in customer service and or managing environments. Devoted to catching and preventing errors to keep costs low and quality high. Tracks team testing, inspection and documentation activities to create detailed and informative reports. Highly skilled [Type] supervisor with 10 years of experience supervising, scheduling and directing employees. Resourceful specialist knowledgeable in production of pre-cast products. Track record of boosting efficiency. Focused on monitoring safety in busy and potentially hazardous environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
QC Supervisor
JOBE Materials
04.2019 - 04.2023
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Collaborated cross-functionally with supervisors from departments such as TX Dot and in house supervisors to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Maintained testing equipment in good working order to effectively quality control testing.
- Supervised ongoing daily production phases.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Bilingual CSR
Conduent Call Center
09.2018 - 04.2019
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Utilized English and Spanish proficiency to build relationships with English and Spanish-speaking customers.
- Met customer service objectives by providing superior customer service to English and Spanish-speaking customers.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Waterproofer
Gorman Moisture Protection
07.2017 - 08.2018
- Loaded and carried materials to facilitate transport at construction sites.
- Smoothed and leveled new concrete or other materials.
- Trained and supervised team of construction workers.
- Prepared and applied construction materials to build structures or fill gaps.
- Developed safe and efficient workflows for construction projects.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
- Followed industry regulations and local building codes.
- Conducted quality control of materials used in construction.
Leadsman /Quality Control Technician/Batch Plant Operator
J.D. Abrams
04.2016 - 06.2017
- Handle creation of job duties and delegate tasks to construction workers
- Create and monitor schedules for each worker and ensure that he has the physical and mental ability to cope
- Ensure accuracy of work orders prior to handing them out and make sure that time efficiency is taken into account
- Make sure that work sites are cleaned and cleared of any hazardous materials prior to the beginning of a construction project
- Brief crew members about how daily tasks need to be carried out
- Manage construction budgets and track construction costs
- Ensure that all machinery and tools are available to the crew and everything is in proper order and state of maintenance
- Perform inspections to ensure that the crew’s performance is up to the set standards
- Coordinate separate modules of the construction process to ensure harmony
- Ensure that all materials, supplies, tools and equipment are procured in a time efficient manner
- Monitor daily construction procedures to ensure that proper quality is maintained and that schedules are being followed
- Create progress reports on a daily basis and ensure that any significant information is communicated to the supervisor
- Handle onsite incidents and emergencies in a proactive manner
- Create and maintain positive working relationships with vendors and suppliers to ensure timely procurement of supplies and materials
- Ensure periodic maintenance and proper storage of construction equipment and tools
- Quality Control technician
- Conventional concrete batch plant operator in training.
- Set up batch based on specifications and capabilities for admixtures.
- Scheduled aggregate bunkers and cement silo for filling.
- Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
- Compiled reports analyzing performance data and presented findings and results.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Placed orders for materials and equipment with vendors.
- Suggested specific ideas for process, productivity and safety improvements.
CSR II
Dish Network
03.2014 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Store Manager
Southwest Convenience Stores
06.2008 - 01.2014
- Handle store operations and inventory
- Check in Vendors, go over quality of product
- Train new employees, form schedules cover store goals
- Input invoices in computer systems, create orders for merchandise, handle large amounts of cash and deposit in the company financial institution
- Was held accountable for all store issues, and if needed I would also handle loss and prevention investigations that I would later report to my supervisor.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
High School Diploma -
Garfield High School
San Diego, California2003
Skills
- QUALIFICATIONS/
- Keen Attention to Detail
- Inspection Reports
- Personnel Recruitment
- ISO Quality Standards
- Organizational Structure
- Loss Prevention Strategies
- Business Operations
- Training Initiatives
- Cause and Effect Analysis
- Detailed Meeting Minutes
- Train Staff
- Critical Thinking
- Customer Interaction
- Routine Inspections
- Laboratory Oversight
- Team Meetings
- Quality Control Planning
Accomplishments
- CERTIFICATIONS: _____________________________________________________________________________________________________________
- Bi-Lingual, (English – Spanish), work well under pressure, excellent personal skills, excellent communication skills, American
- Concrete Institute (ACI) Concrete Field Testing Technician Level I.
Certification
ACI Concrete Field Testing Technician - Grade I
ACI Self-Consolidation Concrete Testing Technician
ACI Concrete Strength Testing Technician
ACI Aggregate Testing Technician - Level 1
ACI Concrete Laboratory Testing Technician - Level 1
NPCA Level 1
PCI Level I
PCI Level II
PCI Level III
Languages
Spanish
Native or Bilingual
Timeline
QC Supervisor
JOBE Materials
04.2019 - 04.2023
Bilingual CSR
Conduent Call Center
09.2018 - 04.2019
Waterproofer
Gorman Moisture Protection
07.2017 - 08.2018
Leadsman /Quality Control Technician/Batch Plant Operator
J.D. Abrams
04.2016 - 06.2017
CSR II
Dish Network
03.2014 - 04.2016
Store Manager
Southwest Convenience Stores
06.2008 - 01.2014
High School Diploma -
Garfield High School
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