Adrian Mighty
Pompano Beach,FL
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Teleperformance USA
North Lauderdale, FL
04.2023 - Current
- Assisted customers in troubleshooting hardware, software and network related problems.
- Resolved customer complaints promptly and professionally.
- Installed and configured computer hardware operating systems and applications.
- Assisted users in resolving technical problems by following standard procedures and escalating unresolved issues to the appropriate IT teams.
- Collaborated with other members of the IT team to ensure successful resolution of customer requests within established SLAs.
- Documented all activities related to technical support including processes, updates, changes made.
- Identified potential areas for improvement in existing products or services.
Clerk
United States Postal Office
Dothan , AL
08.2015 - 11.2018
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Performed data entry tasks to update customer accounts records.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - Computer Information Systems
Daytona State College
Daytona Beach, FL03-2012
Skills
- Technical Support
- Hardware troubleshooting
- Remote Technical Support
- System Administration
Certification
- Heart Trust NTA Certificate
Information Technology Level 11
Timeline
Service Desk Analyst
Teleperformance USA
04.2023 - Current
Clerk
United States Postal Office
08.2015 - 11.2018
Bachelor of Science - Computer Information Systems
Daytona State College
- Heart Trust NTA Certificate
Information Technology Level 11