Adrian Miranda
Las Vegas,NV
Summary
Highly motivated and energetic professional with over 7 years of diverse experience in customer service, utility locater, and delivery operations. Proven ability to thrive in fast-paced environments with strong attention to detail and problem-solving skills. Skilled in working independently, handling emergency situations, and delivering exceptional customer experiences. Bilingual in English and Spanish with excellent communication abilities and a strong proficiency in digital documentation and reporting tools like Excel and Outlook.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Utility Locator Technician
ELM Utility Services
Las Vegas, NV
04.2023 - Current
- Independently manage a daily route to locate and mark underground utilities such as electric and gas lines, ensuring safety and precision
- Utilize company vehicle and smartphone to log and receive job requests
- Complete all digital documentation and paperwork on the field
- Respond to emergency calls promptly and participate in on-call weekend shifts when necessary
Gas Leak Survey Technician
Heath Consultants Incorporated
Las Vegas, NV
08.2022 - 04.2023
- Perform gas leak surveys and respond to leak calls, identifying both above-ground and underground gas leaks
- Utilize specialized equipment and independent judgment to assess leak severity in compliance with DOT regulations
- Document findings and recommend corrective actions for gas safety
Delivery Driver
Opax
Las Vegas, NV
05.2021 - 08.2022
- Safely operated a delivery vehicle across a variety of routes, delivering packages in all weather conditions
- Managed delivery schedules, customer interactions, and utilized handheld devices for real-time tracking
- Lifted and handled packages up to 50 lbs
- And ensured timely deliveries with a customer-first mindset
Customer Service Representative
PennyMac Loan Services, LLC
Las Vegas, NV
02.2019 - 06.2020
- Handled inbound customer inquiries related to mortgage accounts, payments, and loan documents
- Resolved basic customer issues and escalated complex cases to senior associates
- Processed payments via phone and cross-sold company products to current customers
Customer Service Representative/Data Entry
Tahoe Springs
Las Vegas, NV
03.2017 - 01.2019
- Managed customer inquiries via phone and email regarding product details, shipping, and pricing
- Coordinated dispatch routes for delivery teams and handled monthly reports and collections
- Maintained high levels of accuracy in data entry and order processing
Education
Commercial Driver's License (CDL) - Class C
NV03.2025
High school or equivalent - General high school
Canyon Springs High School And The Leadership And
North Las Vegas, NV05.2016
Skills
- Customer Care
- Medical Scheduling
- Clinical Research
- Call Center
- Inventory
- Research
- Stocking
- Schedule Appointments
- Bilingual
- Customer Support
- Customer Service
- Accounts Payable
- Driving Experience
- Communications
- Spanish
- Route driving
- Office Experience
- Microsoft Office
- Computer Skills
- Delivery driver experience
- Escrow
- CSR
Certification
Driver's License, 03/01/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Assessments
- Data entry: Accuracy, Proficient, 03/01/19
- Customer service, Proficient, 12/01/19
Timeline
Utility Locator Technician
ELM Utility Services
04.2023 - Current
Gas Leak Survey Technician
Heath Consultants Incorporated
08.2022 - 04.2023
Delivery Driver
Opax
05.2021 - 08.2022
Customer Service Representative
PennyMac Loan Services, LLC
02.2019 - 06.2020
Customer Service Representative/Data Entry
Tahoe Springs
03.2017 - 01.2019
Commercial Driver's License (CDL) - Class C
High school or equivalent - General high school
Canyon Springs High School And The Leadership And