Adrian Molina Rojo
Tucson,AZ
Summary
Dynamic Assistant Store Manager with a proven track record at 7-eleven, excelling in customer engagement and strategic merchandising. Leveraged problem-solving and inventory management skills to enhance store performance, significantly raising customer satisfaction and streamlining operations. Expert in fostering team productivity and negotiating with vendors to maximize profits.
Hardworking Pipe Layer with safety-driven mentality in hazardous and benign environments. Personable employee with over half a year of assembling pipes and laying out pipe routes. Skilled applying general rules to identify and solve problems.
Reliable Electrician Assistant with passion for learning about electrical systems. Adept at arranging wiring, fixtures and conduit boxes. Strong and physically fit to lift over 50 pounds.
Diligent Dishwasher with 6 years of experience cleaning dishes, utensils and other kitchen equipment. Quick and precise while always following quality standards.
Driven Busser with 3 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Knowledgeable Mover driven to exceed expectations in all areas with resourcefulness and problem-solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high-demand days.
Overview
12
12
years of professional experience
Work History
Pipe Layer
Del Real Construcion
06.2024 - Current
- Assembled and installed underground pipe, fittings, and valves of various sizes.
- Used hand signals to direct equipment operators and alert to hazards.
- Enhanced workplace safety by consistently following standard operating procedures and wearing appropriate personal protective equipment.
- Handled all repairs for sanitary and storm water sewer structures and pipe systems.
Assistant Store Manager
7-eleven
12.2022 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Electrician Helper
New Start Solutions
12.2022 - 05.2023
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
Fork Lift Driver
Home Goods Distribution
02.2021 - 07.2021
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
Dishwasher
Tubac Golf Resort & Spa
02.2013 - 06.2016
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
Merchandiser Clerk
Home Depot
11.2017 - 01.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Moving Helper
Moving U Denver
09.2021 - 10.2022
- Improved customer satisfaction by efficiently packing and moving belongings with care and precision.
- Enhanced team productivity by effectively coordinating tasks and communicating with coworkers to complete moves in a timely manner.
- Demonstrated adaptability by quickly adjusting plans as needed based on changing circumstances or unforeseen challenges during moves.
- Ensured client satisfaction, promptly addressing concerns and resolving issues throughout the moving process. and driver
Education
GED -
Ged.com
Rio Rico, AZ08.2024
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Store Organization
- Store Opening and Closing
- Store operations
- Pricing and Markdowns
- Display Setup
- Inventory counting
- Order Management
- Strategic Merchandising
- Inventory Management
- Goal Setting
Languages
Spanish
Professional Working
work park time on and off with my family construction and painting company
working part time with my Dad in painting and several other construction projects i have been able to gain hand's on skills in various task such and painting, drywall installation, carpentry, and general repairs. this job also taught me the importance of teamwork and communication, working with my dad i was able to build a strong work ethic as i witnessed the effort and dedication i required to deliver quality results. i was also able to encounter challenges on the job that taught me how to think critically and and find solutions to problems, working along side my dad i engaged and enhanced my communication skills with costumers and was able to build my costumer service skills.
Timeline
Pipe Layer
Del Real Construcion
06.2024 - Current
Assistant Store Manager
7-eleven
12.2022 - 03.2024
Electrician Helper
New Start Solutions
12.2022 - 05.2023
Moving Helper
Moving U Denver
09.2021 - 10.2022
Fork Lift Driver
Home Goods Distribution
02.2021 - 07.2021
Merchandiser Clerk
Home Depot
11.2017 - 01.2020
Dishwasher
Tubac Golf Resort & Spa
02.2013 - 06.2016
GED -
Ged.com
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