Adrian Morales

• Coordinates with 49 units and 115 Unit Security Managers supporting Army, ANG, & active duty missions
  to ensure security of PL-1 critical resources.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
• Monitored employee activities, confirming compliance with security regulations.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Participated in staff meetings, special events, and professional development activities.
• Monitored CCTV cameras and alarm systems for security breaches.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

• Manages process requests for unescorted entry into the Protection Level 1-4, restricted, & controlled areas.
• Monitors accountability of 9k badges & maintains 2 restricted area badge listings
• Issued access cards to authorizing personnel to monitor access points.

• Screened vendors and contractors before granting access to restricted areas within mall.
• Conducted regular patrols of facility to detect and deter security threats.
• Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
• Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.

Basic military police functions, law enforcement procedures, weapon handling, combat tactics, non-lethal force applications, base security protocols, investigation techniques, patrol procedures, apprehending suspects, securing crime scenes, and responding to emergencies, all with a focus on protecting military installations and personnel.

• Attended training courses to build understanding of processes, techniques, and industry.
• Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.

• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Set and achieved company defined sales goals.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.