Adrian Moreno
Tulsa
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
13
13
years of professional experience
Work History
Sales Representative
Cox Communications
05.2023 - 04.2025
- Proficient in using CRM platforms (e.g., ICE(Integrated Customer Experience) , Microsoft Excel, Microsoft Word, Microsoft Teams) to manage and support a high volume of customer interactions.
- Successfully handled communications and data for hundreds of customers, ensuring accuracy and continuity of service.
- Strong computer skills, including data entry, reporting, and maintaining organized digital records. Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed, maintained and utilized diverse client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Server/Bartender
S&B Burger Joint
10.2022 - 05.2023
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Prepared and served food and beverages to customers.
- Greeted and accommodated guests, building positive experience from first interaction.
- Recorded transactions in point of sales system to deliver prompt service.
- Exercised focus and concentration to keep track of tables and remember orders.
- Memorized menu to help diners make informed meal choices.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Attended company and restaurant trainings and meetings to improve serving skills.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Monitored food and beverage levels to satisfy customer needs.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Jotted down customer orders and promptly delivered food and drinks.
- Assisted with training of new staff members.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Construction Worker
Construction Worker Freelance
03.2022 - 08.2022
- Assisted heavy equipment operators in securing special attachments to equipment.
- Applied caulking compounds by hand and with caulking gun to seal crevices.
- Completed demolition, excavation, and site preparation.
- Followed verbal and written instructions from supervisors.
- Maintained site cleanliness by organizing equipment and disposing of hazardous or excessive materials.
- Organized and maintained storage facility for tools and building supplies.
- Prepared surfaces for insulation application by brushing and spreading on adhesives and cement.
- Read site plans, instructions, and specifications to determine work activities.
- Thoroughly complied with safety protocols and procedures related to construction work.
- Used hand drill and saw machine to cut required measurements of materials.
- Demonstrated expertise in assembling and securing building materials.
- Worked collaboratively with teams of other construction workers.
- Erected scaffolding and ladders to assemble structures above ground level.
- Unloaded and identified building materials, machinery, and tools, distributing to appropriate locations according to project plans and specifications.
- Operated jackhammers and drills to break up concrete and pavement.
- Poured cement and concrete using floats, trowels, screeds and powered cement finishing tools.
- Worked collaboratively in diverse environment with various employees.
- Unloaded equipment from trucks and transported materials to various site locations.
- Assisted with demolition of existing structures and infrastructure.
- Ran errands and picked up new supplies for supervisors.
- Utilized hand tools and machines to remove dirt, rocks, and debris away from job sites.
- Used protective clothing and safety equipment according to industry regulations.
- Assembled and installed window and door frames.
- Installed piping, ductwork, and other building systems.
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery and equipment.
- Dug ditches or trenches using shovels and equipment, meeting grade specifications.
- Read plans, instructions or specifications to determine work activities.
- Constructed temporary and permanent walls, partitions, and other structures.
- Removed waste and damaged equipment from work areas to prevent accidents.
- Assessed, removed, and replaced obsolete parts and components.
Warehouse Associate
Manscaped
10.2021 - 03.2022
- Sorted and organized merchandise in preparation for shipment.
- Interacted effectively with staff through ongoing communication and exchange of information.
- Added padding and cushions to packages to protect fragile merchandise.
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Operated manual pallet jack to move products throughout warehouse.
- Assisted with stocking shelves and organizing warehouse.
- Determined proper storage methods based on turnover, environmental factors, and physical capabilities of facilities.
- Received and counted stock items and record data manually and on computer.
- Maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards.
Sales Representative
Penske Hyundai
04.2019 - 02.2020
- Used solution selling skills and sales knowledge to prospect new business and close sales calls.
- Engaged in sales call activities to prospective customers, exploring and presenting solutions.
- Provided accurate forecast and sales activity reporting using company sales tools.
- Leveraged email and social media to follow up on customer inquiries and initiate sales process.
- Engaged with prospective customers, building rapport and generating business.
- Communicated product features, advantages, and benefits to customers.
- Used CRM and other sales tools to guide overall sales strategy.
- Achieved quarterly and annual sales goals by acquiring new customers.
- Advised clients regarding accounts, pricing schedules, and financing options.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Analyzed sales data to adjust and improve sales strategies.
- Generated leads and maintained lists of prospective customers.
- Encouraged customers to make additional purchases and suggested relevant items.
- Enticed customers with sales and promotions to boost sales.
- Followed up with customers after sales to gain feedback.
- Cold called potential customers to generate leads.
- Developed strong relationships with clients to grow business networks.
Dishwasher/Food Prep
Desert Valley High School
12.2016 - 02.2017
- Adhered to all company safety and sanitation policies and procedures.
- Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans, and cooking utensils.
- Troubleshot problems with dishwashers and fixed basic malfunctions.
- Cleaned and sanitized dishware, flatware and glassware to meet company standards.
- Handled glassware and dishware safely to eliminate breakage.
- Loaded and unloaded dishwasher promptly to keep good stock of clean dishes.
- Kept work area and equipment clean throughout shift.
- Completed beginning or closing shift duties as directed by management.
- Completed weekly kitchen cleaning and maintenance.
- Sorted dishware and flatware to eliminate losses.
- Swept and kept washroom floor dry throughout each shift.
- Assisted with food prep and banquet setup.
- Refilled supplies in restrooms and checked cleanliness levels.
- Emptied trash in kitchen and cleaned trash cans using water and solvents.
Laborer Worker
Freelance Construction
02.2012 - 12.2016
- Assisted with demolition of existing structures and infrastructure.
- Unloaded equipment from trucks and transported materials to various site locations.
- Worked collaboratively in diverse environment with various employees.
- Used protective clothing and safety equipment according to industry regulations.
- Installed piping, ductwork, and other building systems.
- Read plans, instructions or specifications to determine work activities.
- Assembled and installed window and door frames.
- Utilized hand tools and machines to remove dirt, rocks, and debris away from job sites.
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery and equipment.
- Assessed, removed, and replaced obsolete parts and components.
- Constructed temporary and permanent walls, partitions, and other structures.
Education
High School Diploma -
Desert Valley High School
Brawley, California03.2015
Skills
- Pipeline Tracking and Sales Support
- Client Onboarding & Support Documentation
- Follow-Up and Retention Tracking
- Customer Account Management
- Data Entry
- Deal Negotiations
- Sales Presentation
- Customer Understanding
- Sales Process
- Needs Analysis
- Customer Care
- Loyalty Building
- Business Development
- Client Rapport-Building
- Suggestive Selling
- Calming Strategies
- Reference Selling
- Product Description
- Persuasive Selling
Timeline
Sales Representative
Cox Communications
05.2023 - 04.2025
Server/Bartender
S&B Burger Joint
10.2022 - 05.2023
Construction Worker
Construction Worker Freelance
03.2022 - 08.2022
Warehouse Associate
Manscaped
10.2021 - 03.2022
Sales Representative
Penske Hyundai
04.2019 - 02.2020
Dishwasher/Food Prep
Desert Valley High School
12.2016 - 02.2017
Laborer Worker
Freelance Construction
02.2012 - 12.2016
High School Diploma -
Desert Valley High School
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