Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrian Muresan

Riverside,CA

Summary

Proven Account Manager at TDSynnex, adept in client relationship management and sales development, enhanced client satisfaction and retention through innovative solutions and exceptional service. Skilled in contract negotiation and issue resolution, I fostered long-term loyalty and expanded client bases, driving revenue growth. My collaborative approach and strategic sales expertise have consistently delivered impactful results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Account Manager

TDSynnex
02.2008 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.

Education

Bachelor of Science - Management Information Systems

California State University - Fullerton
Fullerton, CA
05.2000

High School Diploma -

Fullerton Union High School
Fullerton, CA
05.1989

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Client Relationship Management
  • Sales Development
  • Issue Resolution
  • Account development
  • Documentation And Reporting
  • Sales Reporting
  • Contract Negotiation
  • Revenue Growth
  • Vendor Relations
  • Sales expertise
  • Employee Mentoring
  • Sales Forecasting
  • Product Training
  • Complaint Management
  • National accounts

Timeline

Account Manager

TDSynnex
02.2008 - Current

Bachelor of Science - Management Information Systems

California State University - Fullerton

High School Diploma -

Fullerton Union High School
Adrian Muresan