Adrian Murphy
Houston,TX
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
6
6
years of professional experience
Work History
Call Center Sales Supervisor
Asurion
Houston, TX
03.2024 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Monitored daily call volumes, handle times, and other key performance indicators.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Improved overall sales performance with targeted coaching sessions for individual agents.
- Consistently achieved top rankings among peers for personal sales accomplishments while simultaneously managing supervisory duties.
- Analyzed sales data to set quotas and assess potential areas of growth.
Peer Advisor
Asurion
Houston, TX
08.2023 - 03.2024
- Encouraged responsible decision-making among peers by sharing insights on time management strategies, study tips, and stress management techniques.
- Contributed to the improvement of college policies by providing feedback based on direct interactions with students facing various challenges.
- Facilitated group discussions among peers, fostering critical thinking skills and collaborative problem-solving abilities.
- Support the rules and regulations, including following and enforcing policies, responding to behavior concerns as needed, and writing information reports
- Meet all deadlines and complete reports Share best practices and support for new agents that will aid in their transition to the production floor
Technical Support and Sales Expert
Asurion
Houston, TX
04.2023 - 03.2024
- Established personal connections with customers, exceeding customer service expectations
- Built rapport with clients by providing quality customer service and problem solving
- Evaluate and troubleshoot customer concerns
- Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication Sell Asurion Home Tech Protection and other products on every call
- Contributed to the achievement of sales goals through consistent delivery of exceptional customer service.
Mobility Sales and Service Agent
AT&T
Oklahoma City, OK
10.2021 - 10.2022
- Mobility Sales & Service, Identify Sales Solutions, build/maintain network of colleagues/customers to share information and obtain
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- To contribute to the needs of the center by providing knowledge of sales, customer service, my experience with team building, and staff development
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Achieved or exceeded company-defined sales quotas.
Test Technician
QualityLogic
Oklahoma City, OK
02.2020 - 07.2022
- Provided recommendations for improvements in assembly or testing procedures
- Attended training to gain knowledge of program needs for test failure diagnosis and repair
- Collaborated with production department to resolve technical problems
- Communicated product failures and testing problems with the client's QA department
- Examined products for defects or issues, reported problems quickly and maintained high levels of accuracy
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
Retention and Customer Service Representative
Sprint
Oklahoma City, OK
01.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
- Cultivated customer loyalty, promoted repeat business and improved sales
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Utilized knowledge of customer experience to create specialized plans for customer retention
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues.
Education
Some College (No Degree) - Business
Oklahoma City Community College
Oklahoma City, OKSkills
- Organizational
- Office Management
- Active Listening
- Problem-Solving
- Rapport-Building
- Critical & Creative-Thinking
- Resourceful and Analytical
- Customer Service
- Verbal and Written Communication
- Strategic Planning
- Business Administration
- Coaching and Mentoring
- Innovation and Creativity
- Call Monitoring
- Training delivery
- Effective selling techniques
- Sales team oversight
- Goals and performance
- Analyzing data
- Meeting quotas
- Objection handling
- Sales Strategies
References
References available upon request.
Timeline
Call Center Sales Supervisor
Asurion
03.2024 - Current
Peer Advisor
Asurion
08.2023 - 03.2024
Technical Support and Sales Expert
Asurion
04.2023 - 03.2024
Mobility Sales and Service Agent
AT&T
10.2021 - 10.2022
Test Technician
QualityLogic
02.2020 - 07.2022
Retention and Customer Service Representative
Sprint
01.2019 - 01.2020
Some College (No Degree) - Business
Oklahoma City Community College