Adrian Murray
Rosedale,NY
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
6
6
years of professional experience
Work History
Operations Manager
Sammy's Fish & Things LLC
Brooklyn, NY
10.2023 - 10.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Tracked and replenished inventory to maintain par levels.
Food Service Aide
H+H Queens Hospital Center
Jamaica, NY
04.2020 - 09.2023
- Operated dishwashing machines to wash dishes and utensils in accordance with health regulations.
- Kept track of expiration dates for all food products in storage areas.
- Responded quickly to customer requests in a courteous manner.
- Prepared salads, sandwiches, desserts, and other menu items as needed.
- Delivered trays of food to patients in hospital rooms as requested.
- Assembled, cooked, stored and disposed of food using proper handling, labeling and safety techniques and maintained proper food temperature during preparation and service.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Followed recipes and customer requests to prepare meals.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Served food items according to established portion sizes and recipes.
- Followed all sanitation guidelines while cleaning kitchen equipment and surfaces.
Retail Worker
Burlington
Rosedale, NY
12.2019 - 03.2020
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Supported other departments within the store when needed during busy periods or shortages in staff.
Enlisted
United States Air Force, USAF
Hampton, VA
01.2019 - 12.2019
- Provided guidance and mentorship to junior enlisted personnel.
- Worked closely with senior leaders to ensure compliance with regulations regarding promotion selection boards for enlisted personnel.
- Performed inspections to keep equipment in working order.
- Created reports detailing the activities of assigned units' enlisted personnel.
Education
High School Diploma -
Innovation Advertising And Media High School
Brooklyn, NY06-2018
Some College (No Degree) -
Borough of Manhattan Community College
New York, NYSkills
- Team leadership
- Excellent people skills
- Exceptional customer service
- Goal tracking
Timeline
Operations Manager
Sammy's Fish & Things LLC
10.2023 - 10.2024
Food Service Aide
H+H Queens Hospital Center
04.2020 - 09.2023
Retail Worker
Burlington
12.2019 - 03.2020
Enlisted
United States Air Force, USAF
01.2019 - 12.2019
High School Diploma -
Innovation Advertising And Media High School
Some College (No Degree) -
Borough of Manhattan Community College
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