Adrian Orozco
Newport News,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
Best Buy
11.2023 - Current
- Process transactions such as returns & exchanges, new orders, releases
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Following sales steps in order to offer each customer complete solutions (Accessories and General Service Contracts) to their purchase
- Support Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Retail Sales Lead
Universal Studios Hollywood
05.2019 - 09.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Intel Assisted Sales Rep
ActionLink
09.2018 - 09.2019
- Specialized in Intel Products
- Served as liaison by developing deep relationships with retailer and store associates.
- Completed administrative duties and reports.
- Delivered great customer service experience when talking to various group sizes.
- Maintained product displays and product functionality.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales and brand awareness of client's products.
Assistant
OC Contracting
06.2017 - 12.2017
- Created strong rapport with clients and members of team in which was assigned
- Adapted to fast paced environment including tasks such as: working with team of workers to organize construction
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Updated database of contacts and resources for company-wide distribution.
- Offered technical support and troubleshot issues to enhance office productivity.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
Education
Associate of Science - Nursing
ECPI University
Newport News, United States07.2025
Skills
- Motivated to creating enjoyable experiences for customers/guests and other employees
- Fast learner and able capable of adapting to new work environments
- Able to work busy and stressful situations
- Well versed in Computer and Mobile Systems
- Data Entry
- Information Security
- Appointment Scheduling
- Consultative Sales
- Scheduling
- Escalation Management
- Conflict Resolution
- Fluent in English & Spanish
Introduction
Amicable personality to ensure fast rapport building with customers. Fast learner in order to effectively complete day to day tasks. Excels within a team or independently in a fast-paced environment with little to no supervision.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Rep
Best Buy
11.2023 - Current
Retail Sales Lead
Universal Studios Hollywood
05.2019 - 09.2022
Intel Assisted Sales Rep
ActionLink
09.2018 - 09.2019
Assistant
OC Contracting
06.2017 - 12.2017
Associate of Science - Nursing
ECPI University