Adrian Ortiz
Bloomfield
Summary
Dynamic and personable Support Technician with a strong work ethic and hands-on experience in technical troubleshooting, customer service, and equipment maintenance. Proven track record at Dave & Buster’s in minimizing equipment downtime through efficient repairs and user training. Skilled in building strong client relationships, clearly communicating technical concepts, and delivering tailored support solutions. Background in retail sales at Best Buy has strengthened ability to connect with diverse customers, promote products and services, and drive sales, including credit card and membership enrollments. Currently pursuing a Bachelor’s degree in Information Technology with a focus on cybersecurity at NJIT. Known for being adaptable, approachable, and results-driven in both technical and customer-facing environments.
Overview
2
2
years of professional experience
Work History
Support Technician
Dave & Buster's
07.2024 - Current
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Computer Sales Specialist
Best Buy
10.2023 - 02.2024
- Listened to customers to identify needs and build personalized computing solutions.
- Assisted with computer repair and upgrade orders for customers.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Promoted and sold Best Buy credit cards and membership programs while assisting with computer sales.
Server
Applebee’s
05.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Information Technology, Focus in Cybersecurity
New Jersey Institute of Technology
Newark, NJ05-2028
Skills
- Troubleshooting abilities
- Remote support
- Technical support
- Troubleshooting skills
- Repair skills
- System maintenance
- Software installation
- Troubleshooting
- Software updates
- Repair expertise
- Application support
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Support Technician
Dave & Buster's
07.2024 - Current
Computer Sales Specialist
Best Buy
10.2023 - 02.2024
Server
Applebee’s
05.2023 - 09.2023
Bachelor of Science - Information Technology, Focus in Cybersecurity
New Jersey Institute of Technology
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