Summary
Overview
Work History
Education
Skills
Timeline
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Adrian Padilla

San Antonio,TX

Summary

Dynamic Collections Specialist with a proven track record at Alorica, excelling in credit and collections. Skilled in negotiation and relationship building, consistently surpassing targets through effective communication and analytical strategies. Recognized for delivering exceptional customer service while maintaining compliance and fostering trust, driving successful debt resolution and enhancing client satisfaction.

Overview

3
3
years of professional experience

Work History

Retail Associate

Hobby Lobby
10.2022 - 12.2022
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Operated point-of-sale systems accurately and efficiently during high-volume transactions.
  • Maintained store presentation standards through effective merchandising and inventory management.
  • Collaborated with team members to ensure timely restocking of shelves and displays.
  • Implemented promotional displays to increase product visibility and drive sales engagement.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Collections Specialist / Costumer Services Rep

Alorica
04.2023 - 09.2024
  • Managed inbound and outbound calls to collect overdue payments from clients.
  • Resolved customer inquiries and disputes regarding account balances efficiently.
  • Negotiated payment plans with clients to facilitate timely debt resolution.
  • Maintained accurate records of customer interactions and payment agreements.
  • Adhered to compliance regulations while handling sensitive customer information.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.

Collections Specialist

Jefferson Capital
09.2024 - Current
  • Resolved billing discrepancies, improving overall client satisfaction and retention.
  • Utilized collection software to track payment histories and streamline follow-up processes.
  • Communicated effectively with clients to negotiate payment plans and terms.
  • Analyzed account data to identify trends in late payments and adjust strategies accordingly.
  • Collaborated with team members to implement best practices for debt recovery initiatives.
  • Maintained accurate records of collections activities for reporting purposes.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Managed customer accounts to ensure timely collection of overdue payments.

Education

Diploma -

Brooks Collegiate Academy
4802 Vance Jackson Rd San Antonio, TX 78230 Unite
03.2022

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Analytical and critical thinking
  • Attention to detail
  • Account investigation
  • Billing problem resolution
  • Persuasion strategies
  • Delinquency prevention
  • Active listening
  • Finance
  • Environmental monitoring
  • Records maintenance
  • Payment acceptance
  • Call center experience
  • Goals and performance
  • Strong negotiation skills
  • Empathy and tactfulness
  • Record keeping proficiency
  • Bankruptcy law awareness
  • Proficiency in software
  • Data entry efficiency
  • Payment posting
  • Goal-oriented mindset
  • Decision-making
  • Outbound calling
  • Persuasion techniques
  • Legal compliance
  • Performance improvement techniques

Timeline

Collections Specialist

Jefferson Capital
09.2024 - Current

Collections Specialist / Costumer Services Rep

Alorica
04.2023 - 09.2024

Retail Associate

Hobby Lobby
10.2022 - 12.2022

Diploma -

Brooks Collegiate Academy

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Adrian Padilla