Adrian Phillips
Miami,FL
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Polaris Pharmacy
Fort Lauderdale, FL
06.2024 - Current
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
Pharmacy Technician
Walgreens
Miramar, FL
11.2021 - 11.2024
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Quality Assurance Analyst
Inktel Contact Center Solutions
Miramar, FL
12.2017 - 11.2021
- Requested customer feedback to determine improvements in business operations and processes.
- Evaluated customer interactions for compliance with company standards and regulations.
- Collaborated with other departments to ensure a seamless customer experience.
- Collected, tracked and evaluated current business and market trend data.
Customer Service Representative
Iqor
Miami, FL
08.2014 - 12.2017
- Developed strong customer relationships to encourage repeat business.
- Mentored junior team members and managed employee relationships.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
High School Diploma -
Miami Norland Senior High
Miami06-2014
Associate of Arts -
Broward College
Fort Lauderdale, FLSkills
- Time management
- Problem solving
- Customer relations
- Effective communication
- Data entry
- Quality assurance
- Team collaboration
- Staff education and training
- Microsoft PowerPoint
Timeline
Pharmacy Technician
Polaris Pharmacy
06.2024 - Current
Pharmacy Technician
Walgreens
11.2021 - 11.2024
Quality Assurance Analyst
Inktel Contact Center Solutions
12.2017 - 11.2021
Customer Service Representative
Iqor
08.2014 - 12.2017
High School Diploma -
Miami Norland Senior High
Associate of Arts -
Broward College
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