Adrian Ponce
Summary
Experienced customer-service associate and dedicated sales professional that excels in fast-paced environments,
well-versed in recommending, selecting, and assisting with locating merchandise based on the needs of the individual consumer. Highly-exceptional communication and negotiation skills, proven ability to understand customer needs and deliver tailored solutions.
Seeking to transition into new field where these skills can drive meaningful impact.
Overview
9
9
years of professional experience
Work History
Salesperson
Acosta Sales & Marketing
07.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Cashier/Sales Associate
Dollar General
09.2018 - 06.2023
- General maintenance around the cash register and the store workplace, which includes greeting customers, promoting sales and benefits towards customers, aiding and guiding them with any questions or concerns, and maintaining a clean and safe work environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Cashier/Customer Service
Burger King
02.2016 - 09.2018
- Management of the cash register alongside helping customers, helping them with any questions, maintaining a clean workspace, inventory and stock checking, and utility cleaning around the workplace.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
Education
Bachelor of Arts - English Language And Literature
University of Central Florida
Orlando, FL12-2025
High school diploma -
Oviedo High School
Oviedo, FL06-2019
Skills
- Customer Service
- Sales Management
- Sales Presentations
- Networking
- Teamwork Cooperation and Collaboration
- Inventory Tracking
- Data Entry
- Computer Proficiency
- Spanish Translation
- Maintenance Knowledge
- Cleaning Expertise
Languages
Spanish
Native or Bilingual
Timeline
Salesperson
Acosta Sales & Marketing
07.2023 - Current
Cashier/Sales Associate
Dollar General
09.2018 - 06.2023
Cashier/Customer Service
Burger King
02.2016 - 09.2018
Bachelor of Arts - English Language And Literature
University of Central Florida
High school diploma -
Oviedo High School
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