Adrian Pone
Conyers,Georgia
Summary
Hardworking Medical Office Specialist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
10
10
years of professional experience
Work History
Front Desk Administrator
Digital Mammography Specialist
11.2017 - 05.2019
- Greet and Check patients in/out.
- Answer multiple phone lines.
- Schedule appointments.
- Data Entry.
- Prepare daily reports
- Keep updated records and files
- Insurance Verification
- Receive and post payments
- Handle incoming/outgoing mail
- Send /Request medical records and images to /from physicians.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
Scheduling Coordinator
MRI Imaging Specialist
10.2016 - 10.2017
- Overseeing daily operations in scheduling department
- Interact extensively with physicians, attorneys, and patients via phone, fax, and email
- Request Letter of Protection from multiple attorneys
- Verify funds and request authorization from Med Pay and Worker’s Compensation
- Send medical records and images to physicians, and attorneys via fax and email
- Train and manage performance of department team members
- Insurance Verification.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Nursing Unit Secretary
Glancy Rehabilitation Center
04.2016 - 10.2016
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Answer phones and respond to Nurse Call system promptly and with courtesy
- Maintain medical records and Transcribe physicians orders
- Maintain patient census and patient identification information in computer system
- Assist with requesting and assigning patients beds
- Collect, update and distribute paperwork, reports and forms as necessary
- Ensure nurse station is maintained in neat and orderly manner.
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Contributed to efficient unit operations by accurately scheduling diagnostic tests and procedures.
Rehab Aide
Glancy Rehabilitation Center
03.2009 - 04.2016
- Schedule caseload
- Improved patient mobility by assisting in exercises and stretches during rehab sessions.
- Maintain records of patients, clinical stock and equipment.
- Transport patients.
- Increased therapy efficiency by managing inventory levels of supplies and ensuring timely reordering when needed.
- Assist patients with bathing, toileting, and feeding.
- Boosted clinic satisfaction rates by providing empathetic care that addressed emotional needs of patients during their recovery journey.
- Developed strong rapport with patients through attentive listening and compassionate communication, fostering trust throughout rehabilitation process.
- Enhanced patient comfort by providing support during transfers and ambulation.
- Demonstrated commitment to professional development through continuous learning of new therapeutic techniques and approaches.
- Promoted safe rehabilitation environment through diligent equipment maintenance and cleanliness.
Team Leader
Compass Healthcare, Inc
02.2011 - 03.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Responsible for increasing revenue, selling products and services, and client retention.
- Greet and service all walk-in customers.
- Handle incoming/outgoing calls.
- Provide compression therapy and rehabilitative products and service to patients.
- Communicate with physician and medical support staff concerning customer care.
- Verify insurance benefits and collect co-pay, deductibles, and co-insurance payments.
- Prepare daily bank deposits.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Handle all end-of-day closing procedures.
Education
Associate of Applied Science - Medical Billing And Office Specilaist
Ultimate Medical Academy
Tampa, FL06.2025
Skills
- Medical Terminology
- Project management
- Communication
- Organization
- Problem solving
- Word Processing
Hobbies and Interests
- Books
- Writing
- Beading Bracelets
Timeline
Front Desk Administrator
Digital Mammography Specialist
11.2017 - 05.2019
Scheduling Coordinator
MRI Imaging Specialist
10.2016 - 10.2017
Nursing Unit Secretary
Glancy Rehabilitation Center
04.2016 - 10.2016
Team Leader
Compass Healthcare, Inc
02.2011 - 03.2014
Rehab Aide
Glancy Rehabilitation Center
03.2009 - 04.2016
Associate of Applied Science - Medical Billing And Office Specilaist
Ultimate Medical Academy
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