Adrian Porter
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Aged Care Worker
Teleperformance
10.2022 - Current
- Enhanced customer satisfaction by addressing and resolving inquiries in a timely manner.
- Assisted clients with account management, effectively reducing service-related issues.
- Delivered exceptional customer service through active listening and problem-solving techniques.
- Handled customer inquiries and suggestions courteously and professionally.
Aide
Delta T Group
10.2020 - 10.2022
- Enhanced patient comfort by providing compassionate care and assistance with daily living activities.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
Team Member
Thorntons Gas Station
04.2020 - 10.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Overnight Merchandiser
Sams Club
06.2015 - 03.2020
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
Sales Associate
Ashley Stewart
04.2013 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
GED -
Lincoln's Challenge Academy
Rantoul, IL12.2012
Skills
- Dementia Care
- Personal Hygiene Assistance
- Compassionate Care
- Nutrition Management
- Activity Planning
- Effective communication
- Empathy Display
- Attention to Detail
- Computer Proficiency
- Stress Management
- Typing
Timeline
Aged Care Worker
Teleperformance
10.2022 - Current
Aide
Delta T Group
10.2020 - 10.2022
Team Member
Thorntons Gas Station
04.2020 - 10.2020
Overnight Merchandiser
Sams Club
06.2015 - 03.2020
Sales Associate
Ashley Stewart
04.2013 - 05.2015
GED -
Lincoln's Challenge Academy