Adrian Porter
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Call Specialist/Live Chat Agent
Teleperformance
10.2022 - Current
- Enhanced customer satisfaction by addressing and resolving inquiries in a timely manner
- Assisted clients with account management, effectively reducing service-related issues
- Delivered exceptional customer service through active listening and problem-solving techniques
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained confidentiality of sensitive information while adhering to strict compliance guidelines throughout all client interactions.
- Handled high call volumes while remaining focused on providing outstanding service at all times.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Provided online demonstrations to educate customers on product features and online help resources.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Aide
Delta T Group
10.2020 - 10.2022
- Enhanced patient comfort by providing compassionate care and assistance with daily living activities
- Supported patients’ mental well-being by engaging in meaningful conversations and offering emotional support
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
Team Member
Thorntons Gas Station
04.2020 - 10.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Promoted store promotions and incentive programs to increase overall sales revenue
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Overnight Merchandiser
Sams Club
06.2015 - 03.2020
- Removed all boxes and related trash from sales floor and processed through compactors
- Maintained neat, organized stockroom free of hazards
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Assisted customers by finding items quickly to boost store satisfaction rates
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
Sales Associate
Ashley Stewart
04.2013 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges, and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care.
Education
GED -
Lincoln's Challenge Academy
12.2012
Skills
- Dementia Care
- Personal Hygiene Assistance
- Compassionate Care
- Nutrition Management
- Activity Planning
- Effective communication
- Empathy Display
- Attention to Detail
- Computer Proficiency
- Stress Management
- Typing
- Problem-solving skills
- Goal-Oriented
- Time Management
- Customer Service
- Team Leadership
- Inbound and outbound calls
- Documentation
- Appointment Scheduling
- Speech Clarity
Timeline
Call Specialist/Live Chat Agent
Teleperformance
10.2022 - Current
Aide
Delta T Group
10.2020 - 10.2022
Team Member
Thorntons Gas Station
04.2020 - 10.2020
Overnight Merchandiser
Sams Club
06.2015 - 03.2020
Sales Associate
Ashley Stewart
04.2013 - 05.2015
GED -
Lincoln's Challenge Academy