Adrian Quezada
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Games Technician
Peter Piper Pizza
El Paso, TX
06.2014 - Current
- Diagnosed and troubleshooted technical issues related to hardware, software, peripherals, games, and accessories.
- Ensured compliance with industry standards when installing new software or hardware components.
- Set up gaming systems in-store for customer use or demonstration purposes.
- Demonstrated how to use gaming equipment properly during in-store customer service events.
- Analyzed system performance logs to identify potential areas of improvement.
- Tested video games to ensure compatibility with various operating systems and platforms.
- Repaired and maintained gaming consoles and computers, including replacing parts such as joysticks, buttons, and cables.
- Maintained an organized stockroom of spare parts for quick replacements when needed.
- Maintained a clean work environment by adhering to safety regulations.
- Inspected equipment for signs of wear or damage before performing maintenance services.
- Troubleshot electrical circuits in order to identify the root cause of system malfunctions.
- Assisted in training junior technicians on proper methods for installing low voltage equipment.
- Assisted in training new technicians on the use of specialized tools and techniques.
- Drafted business plans, budgets, quarterly and semi-annual business reviews.
- Implemented systems for tracking operational performance metrics.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Investigated customer complaints related to product and service quality or delivery issues.
- Oversaw inventory management activities including ordering supplies as needed.
FunPass Trainer
Peter Piper Pizza
El Paso , TX
05.2023 - 12.2024
- Led the implementation of the FunPass card system conversion
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Resolved any issues raised by participants during the training session in a timely manner.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Analyzed feedback from staff members regarding effectiveness of implemented policies.
- Developed comprehensive policies and procedures that addressed organizational needs.
Education
Information System And Security - Information Technology
Western Technical College
El Paso, TX06-2013
Skills
- Diagnostic Tools
- Strong Work Ethic
- Machinery repair
- Interpersonal Skills
- Preventive Maintenance
- Excellent Communication
- Analytical Skills
- Problem-solving abilities
- Repair expertise
- Supply Coordination
- Goal Setting
- Scheduled Maintenance
- Problem-solving aptitude
- Problem-Solving
- Professionalism
- Time Management
- Installation skills
- Equipment Installation
- Team building
- Customer Service
Languages
English
Full Professional
Spanish
Professional
Timeline
FunPass Trainer
Peter Piper Pizza
05.2023 - 12.2024
Games Technician
Peter Piper Pizza
06.2014 - Current
Information System And Security - Information Technology
Western Technical College
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