Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrian A. Ramirez

Donna,TX

Summary

Versatile professional with a strong track record in driving, combining exceptional navigation skills and a commitment to safety. Successful background as a Tech Support Specialist and Customer Support Representative, demonstrating adaptability, strong communication, and problem-solving abilities. Skilled in time-sensitive deliveries, vehicle maintenance, and customer satisfaction. Proficient in scooter mechanical repair, offering a unique blend of technical expertise and hands-on problem-solving. Eager to bring driving and service excellence to a new challenge.

Overview

15
15
years of professional experience

Work History

Delivery Courier

Door Dash
02.2020 - Current
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Drove safely at all times to avoid accidents and harm.
  • Maintained 98% delivery rate
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Verified package information to check for accuracy and completeness.
  • Contacted customers to confirm delivery details and locations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.

Operations Technician - Lime Micro Mobility

Talent Burst
11.2021 - 10.2022
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Disassembled defective parts to make proper repairs.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered repaired scooters on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Improved team output by improving processes to eliminate operational bottlenecks.
  • Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
  • Managed over 200 Scooter Units alone

Auto Body Technician Assistant

South Texas Truck Parts And Restoration
01.2021 - 01.2022
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Reassembled and replaced parts to complete body repairs.
  • Inspected vehicles to identify and document repair needs.
  • Followed standard operating procedures to achieve consistent quality of work.
  • Applied finishing techniques to enhance quality and appearance of repairs.
  • Hauled over 100 damaged and repaired vehicles with long-bed trailer & truck

Customer Support Representative

ACT - Bank Of America Customer Support Center
07.2020 - 11.2021
  • Connected with customers to address questions and resolve issues through phone and email.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Consistently maintained over 95% customer satisfaction on surveys.

Auto Total Loss Adjuster

Fred Loya Insurance
04.2019 - 02.2020
  • Issued payouts to claimants.
  • Negotiated with claimants to settle claims.
  • Documented all findings in concise reports.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Successfully negotiated settlements with claimants and insurers.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Created detailed assessments of damages to property and vehicles.
  • Consistently managed over 30 claims per month

Technical Support Representative

T-Mobile
10.2012 - 05.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to various technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Researched product and issue resolution tactics to address customer concerns.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Consistently maintained 95% customer satisfaction

Private Care Nurse

Self Employed
11.2011 - 10.2012
  • Fostered strong relationships with clients and families to support comprehensive social, mental and physical care.
  • Reported general, physical and mental condition of patients to support care initiatives.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems.
  • Interpreted patient needs, knowledge, growth and development to construct treatment plan.
  • Assisted in development and implementation of service plans related to nursing and patient health care needs.

Shipping Warehouse Manager

Select Seeds / Quality Cactus
09.2008 - 07.2009
  • Cleaned and maintained warehouse.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Reduced seed loss by 18% by reorganizing warehouse.

Education

Certificate - Texas All Line Adjuster

Adjuster Academy Of Texas
Boerne, TX
07.2018

Associate of Science - Nursing

St. Michael's School of Nursing And Technology
Weslaco, TX
10.2009

Field of Study - Information Technology

South Texas College
Weslaco, TX

High school Diploma - undefined

Donna High School
Donna, Tx
2003

Skills

  • Property Management
  • Tenant Relations
  • Lease Administration
  • Market Analysis
  • Maintenance Oversight
  • Financial Management
  • Legal Compliance
  • Advertising and Marketing
  • Conflict Resolution
  • Vendor Management
  • Negotiation Skills
  • Documentation and Record-Keeping
  • Computer Repair
  • Computer Building
  • Apple Support
  • Customer Support Sales
  • Inventory Management
  • Computer Networking
  • Driving
  • Phone Repair
  • Phone Technical Support
  • Typing
  • Spreadsheets
  • PowerPoint
  • Photoshop
  • Adobe Premiere
  • Customer Accounts Management
  • Quality Assurance Inspections
  • Maintaining Clean Work Areas
  • Data Collection
  • Equipment Calibration
  • Environmental Compliance
  • Leadership
  • Performance Troubleshooting
  • Coordinating Supplies
  • Preventive Maintenance
  • Parts Replacement
  • Materials Movement
  • Troubleshooting Service Issues
  • Bug Fixes
  • Device Onboarding
  • Active Listening
  • Equipment Inspection
  • Reading Comprehension
  • Handheld Devices
  • Customer Transactions
  • Customer Satisfaction
  • Resolving Shipping and Delivery Issues
  • Safe Driving Techniques
  • Verbal and Written Communication
  • Damage Prevention
  • Loading and Unloading

Timeline

Operations Technician - Lime Micro Mobility

Talent Burst
11.2021 - 10.2022

Auto Body Technician Assistant

South Texas Truck Parts And Restoration
01.2021 - 01.2022

Customer Support Representative

ACT - Bank Of America Customer Support Center
07.2020 - 11.2021

Delivery Courier

Door Dash
02.2020 - Current

Auto Total Loss Adjuster

Fred Loya Insurance
04.2019 - 02.2020

Technical Support Representative

T-Mobile
10.2012 - 05.2018

Private Care Nurse

Self Employed
11.2011 - 10.2012

Shipping Warehouse Manager

Select Seeds / Quality Cactus
09.2008 - 07.2009

Certificate - Texas All Line Adjuster

Adjuster Academy Of Texas

Associate of Science - Nursing

St. Michael's School of Nursing And Technology

Field of Study - Information Technology

South Texas College

High school Diploma - undefined

Donna High School

Similar Profiles

CREATE PROFILE
Adrian A. Ramirez