Adrian A. Reyes
Colton,CA
Summary
To obtain a Technical Support position with a company that can utilize my supervisory, managerial, technical skills and multi-industry experience.
Overview
36
36
years of professional experience
Work History
IT Help Desk Lead
Sunwest Bank
Irvine, CA, California
01.2022 - Current
- Supervise a team of 4 Help Desk Analysts, providing technical support to a corporate user community of 300 employees, 3 local branches, and 4 remote locations in Idaho/Az/Utah/Florida
- Responsible for all hardware deployments and strategize with IT management to support operations expansions and documentation of IT systems procedures.
IT Site Support Lead, Onsite Technical Support
UNFI
Riverside, CA
07.2018 - 03.2021
- Lead for UNFI, providing technical support to a 600K sq ft facility in Moreno Valley, a 200K sq ft facility in Vernon, a 325K sq ft facility in Santa Fe Springs, and a campus facility in Commerce (3 office buildings and a 600K sq ft facility)
- Guide and mentor 4 technical support analysts to provide technical support to office and warehouse employees, installation and configuration of computers, laptops, data/voice, copiers/printers and RF equipment
- Directed the group to merge offices and various locations and oversee the implementation and build-out of a new 1.4 million sq ft facility.
IT Site Support Technician
TekSystems
Mira Loma, CA
01.2018 - 07.2018
- Onsite Technical support for UNFI, providing technical support to a large warehouse in Moreno Valley CA and also a smaller facility in Vernon CA
- Main technician primarily supporting computers, laptops, data/voice, copiers/printers and RF equipment for 500 user community.
IT Support Specialist
TekSystems, Ingram Micro
Mira Loma, CA
03.2018 - 05.2018
- Onsite Technical support for, , encompassing over 2.3 millions sq ft in three warehouse facilities
- As a member of a small IT staff, using SNOW Help Desk system, provide support for data/voice/copiers/printers/Kronos time clocks/RF equipment, and perform reimaging of laptops and desktops for a 600 end-user community at three facilities in southern California.
IT Consultant
ACR Technical Services
Mira Loma, CA
11.2017 - 03.2018
- Provide technical support to small and mid-size companies in and around the Inland Empire region of Southern California
- Remote support, Windows 2012 Server Administration, Coordinate technical support with software/hardware vendors for clients, install/replace computers/printers/network equipment, Surveillance Cameras and DVRs, test/replace/configure RF handheld equipment, assist with Avaya telephone support/Install wireless routers/access points/gateways/cloudkeys, Install and configure home mesh networks, design and update websites, Install and configure voip systems (Nextiva, GoTo Jive, 8x8)
Domain Support – Local Domain Specialist
Philips Inc
, CA
06.2005 - 11.2017
- Technical Support for 200+ end-user community in manufacturing facility in Ontario, California
- Primary system support activities included both data and voice network, desktop support in a Windows environment, with additional responsibilities for Intermec/Honeywell radio frequency equipment used for facilities operations, production/manufacturing, Shipping and Receiving of approximately 8 million dollars of monthly volume through PowerCerv ERP and iGear Distribution systems
- Travel to other local offices required as an additional I.T
- Resource assisting corporate I.T
- Group in day-to-day operations.
SYSTEMS MANAGER
Syratech Inc
Mira Loma, CA
01.1998 - 01.2002
- Responsible for managing and directing all system support activities for the three west coast facilities of Syratech, a Boston based company engaged in the manufacture and import of consumer packaged goods
- Facilities include a buying office performing import purchases of $80million annually; a tradeshow facility located in a Los Angeles trade market, and an 880,000 sq
- Ft
- Warehouse and distribution center (DC) in Mira Loma, CA
- The position reports directly to the CIO
- Supervise a seasonally adjusted staff of 20 systems support personnel
- Critical facility is the Mira Loma DC that serves as the company’s central supply chain hub for the import of over 4,000 overseas shipping containers and distribution to the many thousands of customers who purchased the company’s tabletop, giftware, and seasonal decorative products
- DC operations are seasonal requiring an annual ramping up of support for a 3-month period to a 7/24 operation
- The Mira Loma DC contains over 200 LAN nodes connecting 8 Windows NT servers with 120 desktop systems
- In addition, a 2.4 GHZ Radio Frequency (RF) system consisting of 44 antenna access points and 76 mobile data collection units is installed throughout the building
- The high availability server farm consists of Compaq Proliant servers, configured for fail over operation with independent Winchester RAID 1+0 array storage systems
- Core application systems consist of a MS SQL Server based ScanData system to automate packing and shipping of product and Irista’s StockMaster/2000 Warehouse Management System (WMS) that provides inventory control, receiving, locating, and picking modules
- StockMaster/2000 uses an Oracle database and RF system to maintain accurate inventory for all product
- Telecommunications responsibility included all PBXs, their voice mail systems and their integration with MS Exchange
- Cisco routers were used to connect the facility LANs with the Syratech WAN
- A combination of Cisco and Nortel switches are used throughout all three facilities
- Annually prepared and submitted to upper management both operating and capital budgets and responsible for budgetary performance
- Position responsibilities required the use of project management methodologies that relied on MS Project
- Project performance was carefully monitored at all levels.
MIS DIVISIONAL MANAGER
Wakefield Engineering
Temecula, Ca.
01.1996 - 01.1998
- Responsible for three west coast sites located in Temecula, Fullerton, and Paramount for parent company located in Wakefield, MA
- Installed and configured Novell 3.12 file servers and NT 4.0 server
- Managed all sites with Ethernet connectivity to the remote offices via a WAN installed with Cisco 2500 routers
- Supported CCMail for electronic mail and Arcserve 6.1 for storage backups
- Novell file servers were Compaq Proliant configured with RAID storage and online spares
- Paramount location had an HP Server configured with RAID 5 on identical hardware
- There were 75 local users connected to an IBM RS/6000 system via NetTerm and 25 remote users connected via Citrix Winview
- Performed system administrator function for all locations from the Temecula site but traveled regularly to remote sites for integration projects
- Responsible for the Fujitsu PBX and voice-mail system
- Directed computer training for all end-users, managed MRP database system named Fourth Shift, and supervised the repair and testing of PC’s, laptops and DNC systems
- Provided daily and weekly reporting for management teams and assisted Director with budget reports with emphasis on the technological costs.
LAN/WAN NETWORK ASSISTANT ENGINEER
Bank of America
Irvine, CA.
01.1988 - 01.1996
- Installed and managed Compaq Proliant and Prosignia servers with Novell versions 3.12 and 4.1
- Responsible for two MS Windows NT 3.51 File servers in Fresno and Palm Springs
- LAN protocols included Ethernet and Token Ring
- Lotus Notes servers supported all troubleshooting and provided documentation for file servers, workstations and peripherals
- Major installations were a 100-user node site in Newport Beach, 50-user node in Lake Forest, 250-user node in Costa Mesa, and a 25-user node in Palm Springs
- Netware SAA Gateways were configured for connectivity to special financial database systems on IBM 3174 Controllers with Cisco 2500 Routers at each location for e-mail services through CCMail
- Provided support for node managers Symantec LanView and HP OpenView
- Loaded and configured Intel’s LANDesk and Virus Protection on all file servers and client workstations
- Client workstations were initially Windows for Workgroups 3.11 but upgraded 1996 to Win95 and NT 4
- Promoted to supervisor for data processing team supporting IBM 3174 controllers in a 7x24x356 environment; Provided comprehensive systems support and technical assistance for all levels within the bank
- This included travel to Mexico for fileserver upgrades and assisting the networking staff there with connectivity issues to the United States offices
- Coverage included California, Arizona, Texas, Nevada and Mexico.
Education
for MCSE - undefined
Rancho Cucamonga
2002
BSIT
University of Phoenix San Bernardino
2000
undefined
1987
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San Antonio College
1983
Skills
- SYSTEMS EXPERIENCE
- Platforms: Windows (all versions), Apple MAC iOS - Suse and Fedora Linux –Citrix – AIX-
- Help Desk Systems: Cherwell, Service Now, Happy Fox
- Basic Knowledge of: Manhattan WMS, Oracle, SQL Server, HK WMS, Infor WMS, Forcepoint, Cylance, Carbon Black
- Office Automation: MS Office365, MS Office 2016/2019, Windows Server 2016/2019, Solidworks PDM, Lansweeper, Apple Business Manager and DUO Administration, Ivanti Neurons
Timeline
IT Help Desk Lead
Sunwest Bank
01.2022 - Current
IT Site Support Lead, Onsite Technical Support
UNFI
07.2018 - 03.2021
IT Support Specialist
TekSystems, Ingram Micro
03.2018 - 05.2018
IT Site Support Technician
TekSystems
01.2018 - 07.2018
IT Consultant
ACR Technical Services
11.2017 - 03.2018
Domain Support – Local Domain Specialist
Philips Inc
06.2005 - 11.2017
SYSTEMS MANAGER
Syratech Inc
01.1998 - 01.2002
MIS DIVISIONAL MANAGER
Wakefield Engineering
01.1996 - 01.1998
LAN/WAN NETWORK ASSISTANT ENGINEER
Bank of America
01.1988 - 01.1996
for MCSE - undefined
Rancho Cucamonga
BSIT
University of Phoenix San Bernardino
undefined
San Antonio College