Summary
Overview
Work History
Education
Skills
Timeline
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Adrian Reyes

Las Vegas,NV

Summary

Proven to excel in customer service and problem-solving, I significantly enhanced patron satisfaction at MGM Grand Hotel by implementing efficient parking solutions and fostering team collaboration. My strong dependability and knowledge of parking regulations contributed to achieving revenue targets, demonstrating a commitment to operational excellence and customer care.

Overview

13
13
years of professional experience

Work History

Parking Ambassador

MGM Grand Hotel
05.2021 - Current
  • Addressed customer complaints promptly and professionally, fostering positive relationships with patrons.
  • Contributed to team efforts in achieving revenue targets set by upper management each month.
  • Educated customers about available transportation alternatives when the lot was full, promoting greener commuting options.
  • Managed multiple parking facilities simultaneously, ensuring smooth operations at all times.
  • Assisted customers with disabilities to locate accessible parking spots, ensuring their comfort and safety.
  • Monitored occupancy levels during peak hours using advanced technologies that optimized space allocation strategies.
  • Maintained a clean and organized work environment, conducting routine inspections of the parking facility.
  • Enhanced customer satisfaction by providing friendly and efficient parking guidance.
  • Trained new team members on best practices in daily operations imparting valuable knowledge that improved overall staff performance levels.
  • Ensured safe environment for patrons by monitoring and reporting any suspicious activity.
  • Answered general questions about parking fees, facilities, and directions.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.

Gift Shop Associate

Tuscany Suites And Casino
11.2020 - 06.2021
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Maintained an organized and visually appealing store environment, resulting in increased foot traffic and sales.
  • Collaborated with team members to create eye-catching merchandise displays, attracting customer attention and boosting sales.
  • Coordinated with other departments within the company to arrange for special orders or requests from gift shop customers.
  • Handled phone inquiries professionally, directing calls as needed or providing accurate information regarding products or store policies.
  • Contributed to a safe shopping environment by adhering to store policies and promptly reporting any safety concerns or incidents.
  • Assisted with training new associates on company values, product knowledge, and best practices for delivering excellent customer service.
  • Provided exceptional customer service by listening attentively to needs, leading to repeat business and positive word-of-mouth referrals.
  • Enhanced store revenue through upselling and cross-selling of merchandise to customers.
  • Resolved customer complaints with empathy and professionalism, resulting in improved brand loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Wrapped, boxed and weighed bakery department products.

Valet Cashier

MGM Grand Hotel
10.2016 - 03.2020
  • Developed positive working relationships with colleagues through open communication channels that fostered teamwork.
  • Answered phones, staffed window and operated hotel system concurrently to facilitate excellent service during peak periods.
  • Demonstrated an unwavering commitment to customer service excellence by consistently exceeding guest expectations.
  • Maintained up-to-date knowledge on pricing structures and policies to accurately inform guests about their parking options.
  • Prepared detailed shift reports for management review, highlighting revenue figures and relevant operational data.
  • Resolved customer issues and complaints expeditiously to meet customer service quality standards.
  • Performed daily reconciliation of cash drawer, identifying discrepancies and rectifying any issues promptly.
  • Maintained and secured revenue during shift to avoid theft or shortage.
  • Ensured smooth operations by organizing and restocking cashier station with necessary supplies.
  • Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate financial records.
  • Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
  • Explained car retrieval procedure to reduce confusion and expedite process.

Gift Shop Associate

Holiday Inn Club Vacations Resort
10.2014 - 11.2016
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Maintained an organized and visually appealing store environment, resulting in increased foot traffic and sales.
  • Collaborated with team members to create eye-catching merchandise displays, attracting customer attention and boosting sales.
  • Handled phone inquiries professionally, directing calls as needed or providing accurate information regarding products or store policies.
  • Provided exceptional customer service by listening attentively to needs, leading to repeat business and positive word-of-mouth referrals.
  • Stayed informed on current trends within the industry to offer relevant product suggestions to customers seeking unique gifts.
  • Aided in store merchandising efforts by arranging items strategically according to seasonality or promotional events.
  • Assisted in inventory management, ensuring accurate stocking levels and timely reordering of products.
  • Resolved customer complaints with empathy and professionalism, resulting in improved brand loyalty.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Welcomed visitors warmly upon entering the gift shop, fostering a positive shopping experience from the outset.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Wrapped, boxed and weighed bakery department products.

Cahier Hostess

Holiday Inn Club Vacations Resort
05.2012 - 10.2014
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Delivered pick-up and curbside orders to guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.

Education

Associate of Science - Health Care Administration

University of Phoenix
Tempe, AZ
06-2016

Skills

  • Strong customer service
  • Dependability
  • Effective problem solving
  • Parking regulations

Timeline

Parking Ambassador

MGM Grand Hotel
05.2021 - Current

Gift Shop Associate

Tuscany Suites And Casino
11.2020 - 06.2021

Valet Cashier

MGM Grand Hotel
10.2016 - 03.2020

Gift Shop Associate

Holiday Inn Club Vacations Resort
10.2014 - 11.2016

Cahier Hostess

Holiday Inn Club Vacations Resort
05.2012 - 10.2014

Associate of Science - Health Care Administration

University of Phoenix

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Adrian Reyes