Blanca Martinez
Dallas,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Tru By Hilton
Garland, TX
08.2024 - Current
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Front Desk Receptionist
Hampton Inn By Hilton
Dallas, TX
08.2016 - 08.2024
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Sales Associate Manager
Macys Department Store
Dallas, TX
07.2012 - 10.2016
- Developed and implemented strategies to increase sales revenue.
- Created reports on customer service, sales activities, and inventory levels.
- Supervised staff in the daily operations of the store.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Maintained accurate records of all sales transactions using a POS system.
Sales Associate
Macys Department Store
Dallas, TX
10.2009 - 07.2012
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collected payments and provided accurate change.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Associate of Arts -
El Centro College
Dallas, TX04-2003
High School Diploma -
Thomas Jefferson High School
Dallas, TX05-2001
Skills
- Business growth and retention
- Shipping coordination
- Upselling
- Customer Satisfaction
- Multitasking
- Persuasive Communication
- Merchandising proficiency
Timeline
Front Desk Receptionist
Tru By Hilton
08.2024 - Current
Front Desk Receptionist
Hampton Inn By Hilton
08.2016 - 08.2024
Sales Associate Manager
Macys Department Store
07.2012 - 10.2016
Sales Associate
Macys Department Store
10.2009 - 07.2012
Associate of Arts -
El Centro College
High School Diploma -
Thomas Jefferson High School
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